Customer Success Manager, EMEA

Responsibilities:

• Manage a dedicated portfolio of ~50-60 Mid-Market customers as their strategic partner across the full customer lifecycle.
• Lead onboarding, build success plans, and provide proactive consultative guidance through regular strategic touchpoints.
• Monitor customer health, spot risks, and partner with Account Management on retention and expansion.

Culture and Values:

• We value curiosity, trusted advisor relationships, and ownership of commercial outcomes.
• We embrace ambiguity, AI-forward thinking, and a growth mindset toward new ways of working.
• We commit to increasing inclusion and equity within the tech industry.

Compensation and Benefits:

• Salary of $80,000 USD (or equivalent in local currency) depending on experience.
• Benefits include 100% coverage of medical, dental, vision, mental health, and supplemental insurance for you and your family.
• We offer 16 weeks paid parental leave, unlimited PTO, and stipends for remote work and wellness.