Take full commercial ownership of a portfolio of U4F customers across the UK & Ireland, driving renewals, expansions, and long-term growth.
Manage customer retention and identify upsell and cross-sell opportunities in collaboration with Sales Engineering and Solution Consulting.
Conduct structured account reviews and build senior-level stakeholder relationships to position Unit4 as a strategic partner.
Unit4 is a cloud company that redefines ERP for mid-market people-centric organizations with self-driving, adaptive software. With over 40 years of heritage and a people-first culture, we empower employees with autonomy and focus on meaningful work.
Own a product end-to-end from discovery to maintenance.
Run discovery and research with customers to find problems worth solving.
Prioritize ruthlessly and own the backlog, release plan, and quality bar.
Unit4 is a cloud company that redefines Enterprise Resource Planning (ERP) for mid-market people-centric organizations. With over 40 years of heritage, they are an agile, fast-growing company with a people-first culture that values trust and autonomy.
Develop and execute strategic account plans focused on value-based selling to grow and retain customer relationships, ensuring revenue targets are achieved.
Apply MEDDPICC sales methodology to manage complex sales cycles, qualifying and advancing deals with stakeholder alignment.
Identify whitespace and growth opportunities, leading negotiations and collaborating with internal teams to drive upsell and cross-sell.
Unit4 is a cloud company that redefines ERP for mid-market people-centric organizations. With over 40 years of heritage, they are agile and fast-growing, offering innovative, self-driving software.
Drives strategic planning and annual/quarterly OKR processes for Customer Success leadership, serving as a key connector between CS, Product, Sales, Marketing, and Finance.
Owns end-to-end program management for strategic CS initiatives, from scoping to delivery, ensuring cross-functional alignment and accountability.
Synthesizes data and insights to inform CS strategy, retention trends, expansion opportunities, and develops business cases for new investments.
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by over 70,000 organizations, the company is a pioneer in digital workforce security and fosters a modern, high-tech, and fun work environment.
Mentor and enable the team to exceed company growth and retention forecasts.
Manage a team of customer-focused CSMs to oversee account health, onboarding, adoption, executive reviews, and renewals.
Develop senior-level customer relationships and partner with Engineering and Product to ensure cohesion and shared goals.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. Over 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship software faster, with a high-performance culture driven by values and continuous knowledge exchange.
Partner with customers to identify high-impact use cases and articulate strategic paths to value through Gainsight solutions.
Deliver tailored value assessments, maturity reviews, and business cases to align with customer priorities and drive adoption.
Collaborate cross-functionally with internal teams to develop repeatable frameworks and enhance customer success strategies.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, orchestrating customer journeys from onboarding to advocacy. With over 2,000 trusted customers, they foster a culture of collaboration, curiosity, and human-first values.
Lead and inspire a high-performing Customer Success team to drive customer satisfaction, retention, and growth.
Collaborate with Sales, Marketing, and Product to create a unified customer ecosystem.
Establish clear goals, KPIs, and processes to optimize team performance and customer success.
Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With over 900 employees worldwide, they foster a culture of trust, positive intent, and diverse perspectives.
Lead and unify the post-sale customer experience across INNERGY ERP and Microvellum CAD/CAM.
Own the Customer Success operating system including service model design, tooling, and performance management.
Drive adoption, retention, expansion, and long-term customer value across all products and regions.
INNERGY transforms the woodworking industry with cloud-based ERP software for custom manufacturers. Founded in 2016, they are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving real-world problems.
Manage a book of hundreds of partners and customers to drive retention, expansion, and satisfaction.
Build strong relationships and act as a trusted advisor to help partners achieve their business objectives.
Collaborate with sales and marketing to create engaging training and enablement programs.
Huntress provides cybersecurity solutions through a platform that partners use to protect their customers. The company was founded in 2015, is committed to inclusivity, and offers a 100% remote work environment.
Own a portfolio of enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal.
Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, and measurable outcomes.
Monitor customer health and product usage signals to proactively identify risks and drive expansion opportunities.
n8n is an open workflow orchestration platform for AI automation, giving technical teams the freedom of code with the speed of no-code. Since 2019, we've grown to over 260 team members across Europe and the US, backed by a supportive community and top investors.
You will take full ownership of a diverse customer portfolio, designing and executing success strategies that drive adoption and long-term value.
You will identify upsell and cross-sell opportunities and advocate for customers internally to influence product improvements.
You will collaborate cross-functionally and use data to track health metrics and strengthen customer outcomes.
Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, they’ve grown to over 170 employees and continue to expand internationally.
Collaborate with clients to build and design a broad digital strategy and lead teams to execute against it.
Define product vision, mission, goals, and customer segments, making prioritization trade-offs within product goals.
Measure and improve business and customer value, develop KPIs, monitor progress, and report on milestones.
3Pillar Global crafts cutting-edge technologies that revolutionize industries. They are a global tech company with a remote-first approach and a diverse, inclusive team.
Define and execute the AI adoption roadmap for software development.
Identify and validate high-value AI use cases, including agentic development scenarios.
Select and onboard appropriate AI tools, coordinate pilots, and scale successful initiatives.
Unit4 Poland develops innovative IT systems supporting HR, payroll, finance, logistics, and manufacturing. As a people-first community, they offer a culture built on trust and accountability with a high-performance team that celebrates uniqueness.
Act as a trusted advisor for customers, managing the post-sale journey from onboarding to partnership while monitoring account health and identifying upselling opportunities.
Collaborate with Sales to align on customer expectations, prevent churn, and share direct customer feedback to improve team processes.
Operate autonomously with daily asynchronous client interactions, leveraging tools like Vitally and Zendesk for proactive churn prevention and retention.
Remote solves global employment challenges, enabling businesses to recruit, pay, and manage international teams compliantly. With a fully remote team across 6 continents, Remote fosters an innovative, asynchronous culture focused on automation and AI.
Partner with managers on team health, performance, and role clarity across US, Israel, and Europe.
Own People operations including onboarding, offboarding, and system integrity in Rippling, Ashby, and Notion.
Support hiring end-to-end and improve employee programs as the company scales.
A.Team is an AI-Native Systems Integrator that assembles elite tech talent and agentic systems to deliver value for organizations. With a ~60-person team backed by $60M from Insight Partners and support from Adam Grant and Roc Nation, we foster an empathetic, entrepreneurial culture focused on changing the future of work.
Lead the onboarding process for new customers and conduct product training sessions.
Provide technical support and issue resolution, collaborating with engineering on complex problems.
Develop customer success plans, monitor health metrics, and drive retention and growth.
EULER is an AI-native PRM for modern partnership teams, making partner revenue scalable and predictable. We grew 600% YoY in 2025 and serve industry leaders, with a fast-moving, intentional culture focused on delivering real value.
Partner with CSM/CSS to deliver best-in-class service, provide product walk-throughs, and assist with training sessions.
Document client interactions accurately, identify blockers, and escalate promptly to senior team members.
Maintain a learning plan to expand knowledge of CDK products and dealership workflows.
CDK Global is a leading provider of cloud-based software to dealerships and OEMs across the automotive industry, enabling end-to-end business operations. The company has a large workforce and promotes an inclusive culture with values like 'Stay Curious, Own It, Be Open, and Create Possibilities.'
Act as a trusted advisor and advocate for customers, owning the entire lifecycle from onboarding to long-term partnership.
Drive customer retention, mitigate churn, and execute structured business reviews and success plans.
Identify growth opportunities and deliver targeted solutions across diverse customer verticals.
Remote helps businesses of all sizes recruit, pay, and manage international teams. With a globally distributed team working from 6 continents, Remote fosters a future-focused, async work culture.
Own a portfolio of customers end-to-end, from onboarding through renewal and growth, with real accountability for outcomes.
Connect product adoption to meaningful business value, not just usage metrics.
Manage complex relationships with multiple stakeholders across revenue, marketing, and operations.
1mind builds AI Superhumans that transform B2B sales by qualifying leads, running demos, handling objections, and onboarding customers 24/7. Backed by $40M from Battery Ventures, the company is a remote-first team of builders working at the intersection of AI, product, and GTM innovation.
Own the strategic practice building plan for 8-10 focus partners, driving improvements in deployment quality and customer satisfaction.
Conduct quarterly Partner Talent & Success Reviews and guide partners through PLA validation and specialization achievement.
Serve as primary point of contact for focus partners on EMEA GTM and RTM alignment, ensuring practice readiness for priority solution areas.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.