Remote Technical Support
Remote regions
GlobalBenefits
Unlimited PTO
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About the Role:
- This remote role involves becoming a product expert and handling support tickets and calls from clients worldwide.
- You will ensure issues are resolved and customers are successful with Mashgin.
Key Responsibilities:
- Diagnose and troubleshoot technical issues remotely, owning customer issues from start to finish.
- Respond to escalations via chat, email, and video conferencing, maintaining expert knowledge of deployment systems.
What We Value:
- Impact: Own significant responsibility and directly impact the product.
- Simplicity: Build things that just work.
- Customer Innovation: Let innovation drive the product forward, not client demands.
Mashgin
Mashgin powers the world's best checkout experience using AI kiosks for over 40 million users. Backed by a well-funded Series B, the company is profitable and values extreme ownership, autonomy, and customer obsession.