Senior Customer Success Manager

What You'll Do:

• Own and grow a portfolio of strategic customers, guiding them from go-live through long-term value realization.
• Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes.
• Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows.

Qualifications:

• 6+ years in Customer Success, post-sales Account Management, Implementation, or Consulting within SaaS.
• A builder's track record of creating customer success motions from scratch, even in ambiguous environments.
• Hands-on fluency with AI tools and a point of view on how AI reshapes enterprise functions.

Why This Role Matters:

• You are helping define how AI shows up in everyday work in a region that is still being shaped.
• Together, Moveworks and ServiceNow are setting the standard for enterprise productivity in EMEA.

Additional Information:

• Work personas include flexible or remote options based on role and location.
• ServiceNow is an equal opportunity employer with a commitment to diversity and inclusion.