Senior Customer Success Manager
Benefits
Unlimited PTO
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Customer Outcomes & Value Realization:
- Own a portfolio of customers and ensure they achieve measurable business outcomes.
- Drive adoption of core platform capabilities with a focus on AI-powered features.
- Lead Executive Business Reviews (EBRs) tied to ROI, productivity gains, and revenue impact.
AI Adoption & Enablement:
- Educate customers on AI capabilities including automation, predictive insights, and personalization.
- Own credit consumption as a primary metric for your book of named accounts.
- Define and prioritize AI use cases with the customer, translating their GTM motion into a sequenced roadmap.
Data-Driven Account Management:
- Leverage customer data and AI insights to proactively identify risks and expansion opportunities.
- Monitor health scores, usage trends, and engagement signals to drive action.
- Use AI tools to surface recommendations and next best actions.
Retention & Growth:
- Own renewal strategy and mitigate churn/contraction risk.
- Identify and drive expansion opportunities, especially tied to AI value.
- Partner with Sales and RevOps to align on account strategy.
Outreach
Outreach is the only complete agentic AI platform for revenue teams, founded in 2014. The company serves world-leading enterprises like Databricks, SAP, and Verizon, with a customer-first culture focused on AI-driven value.