Senior Client Partner

Strategic Account Leadership & Growth:

• Own the commercial strategy for a portfolio of enterprise accounts, developing comprehensive account plans focused on retention and revenue growth.
• Build and maintain strong relationships with key stakeholders across Sales, Marketing, IT, and Customer Experience.
• Identify and drive upsell and cross-sell opportunities by understanding customer priorities and business challenges.

Customer Value & Executive Engagement:

• Lead executive business reviews that demonstrate measurable value and business impact of LivePerson's solutions.
• Develop compelling business cases connecting AI-powered solutions to customer priorities like efficiency and customer experience.
• Proactively identify risks to customer satisfaction and retention, developing strategies to address them.

Renewals & Commercial Ownership:

• Manage end-to-end renewal strategy and commercial processes for assigned accounts.
• Maintain clear understanding of contract terms, renewal timelines, and customer sentiment.
• Collaborate with internal teams to ensure successful renewals and maximize expansion opportunities.

Cross-Functional Leadership:

• Orchestrate cross-functional teams including Customer Success, Product, and Legal to deliver exceptional outcomes.
• Act as the internal voice of the customer, bringing insights and feedback to Product and Success teams.
• Build alignment between customer objectives and LivePerson's solution strategy.