Senior Client Partner

Strategic Account Leadership & Growth:

• Own the overall commercial strategy and relationship for a portfolio of enterprise accounts.
• Develop and execute comprehensive account plans focused on customer retention, revenue growth, expansion, and long-term partnership.
• Build and maintain strong relationships with key stakeholders and executive decision-makers.

Customer Value & Executive Engagement:

• Lead executive business reviews and strategic planning conversations that demonstrate measurable value.
• Develop compelling value propositions connecting AI-powered solutions to customer priorities.
• Proactively identify risks to customer satisfaction, adoption, retention, and renewal.

Renewals & Commercial Ownership:

• Own the end-to-end renewal strategy and commercial process for assigned accounts.
• Maintain a clear understanding of contract terms, renewal timelines, customer sentiment, adoption, and potential risks.
• Drive early engagement and strategic planning around renewals to maximize retention and expansion.