Own GMV outcomes for a portfolio of Archive's largest brand partners, including VP+ relationships and commercial negotiations.
Build and maintain executive relationships through QBRs, on-sites, and strategic discussions, while navigating political dynamics.
Lead renewal strategy, expansion conversations, and prioritize the 2–3 big bets per account per quarter.
Archive builds the technology that powers branded resale for companies like Lululemon, The North Face, and Peloton. A Series B company backed by Lightspeed Venture Partners, we are a small team with low egos and high agency, focused on changing consumer behavior for the better.
Lead executive engagement and customer advocacy initiatives to strengthen retention across the renewals lifecycle.
Collaborate with cross-functional teams to translate customer feedback into actionable improvements in experience and retention.
Drive Voice of the Customer programs and strategic initiatives to enhance operational excellence and renewal performance.
This company operates in the SaaS industry, focusing on customer retention and renewals advocacy. They foster a collaborative, customer-centric, and fast-paced culture, though specific employee count is not disclosed.
Own the full expansion and renewal sales cycle across your book of business, executing complex, value-based processes with multiple stakeholders.
Proactively identify and develop new growth opportunities by analyzing customer usage, mapping whitespace, and targeting high-value needs.
Build and maintain executive relationships at the VP and C-suite level to support pipeline growth and long-term account expansion.
Arize AI is the leading AI and Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. They are a Series C company with over $135M in funding and a rapidly growing customer base of 150+ leading enterprises and Fortune 500 companies.
Serves as primary post-sale point of contact for top-tier accounts, developing long-range strategies and driving multi-dimensional revenue growth.
Leads executive-level conversations and negotiations, identifying growth opportunities across cross-solution expansion and new platform integrations.
Monitors client usage data and health indicators, proactively managing retention, and mentoring junior team members.
Dun & Bradstreet is a global leader in business decisioning data and analytics, helping companies grow, manage risk, and innovate. With over 180 years of history, they are a diverse, global team that values creativity, collaboration, and bold ideas.
Own the customer's post-sales journey end to end, building executive relationships and driving renewals and expansion.
Translate customer goals into a platform roadmap tied to measurable business outcomes with a discovery-first mindset.
Support delivery governance on multi-track programs, leveraging AI and best practices to drive durable customer satisfaction.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company builds an AI-native culture where technology and talent are unstoppable together, with a global workforce.
Own end-to-end commercial strategy for enterprise accounts to drive revenue growth, retention, and expansion.
Build executive relationships and identify upsell/cross-sell opportunities through consultative, value-based selling.
Manage renewals, forecasts, and cross-functional teams to ensure successful customer outcomes.
LivePerson is a leader in trusted enterprise conversational AI and digital transformation, powering nearly a billion conversational interactions every month. Fast Company named LivePerson the #1 Most Innovative AI Company in the world, and we are committed to an inclusive workplace.
Own net revenue retention and expansion ARR as the primary revenue discipline for the account management function.
Build and lead the AM team, define expansion playbooks, and manage strategic accounts directly.
Partner with CS and Sales to drive cross-sell and surface market intelligence from Fortune 500 and AmLaw 200 accounts.
Syllo is defining the Litigation AI category as the first unified platform to autonomously manage the entire litigation lifecycle end-to-end. Founded in 2019 and backed by top-tier VCs, the company has doubled its team in the last six months and supports Fortune 500 companies and AmLaw 200 firms.