Customer Success Executive, Strategic Accounts

Role Responsibilities:

• Develop and nurture executive relationships with CIO, CFO, CHRO, and business unit leaders.
• Own the customer's post-sales journey end to end, including implementation, adoption, and value realization.
• Set clear, measurable success metrics with the customer and track progress.

Qualifications:

• 8–12 years in professional services or consulting, with exposure to technology-enabled transformation.
• Experience working with CxO-level stakeholders and large India enterprise accounts.
• Emerging expertise in IT, HR, or GBS transformation, with prior ServiceNow platform exposure a plus.

Why This Role:

• Backed by proven practices from thousands of engagements with clear growth runway.
• Build account ownership and executive trust, with increasing responsibility and access year over year.