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Key Responsibilities:
- Serve as the primary strategic relationship owner for key enterprise customers and partners, building trusted relationships with senior stakeholders.
- Lead executive-level engagement, including communication during critical incidents, escalations, and high-priority customer situations.
- Establish and manage governance frameworks, executive cadences, and Quarterly Business Reviews (QBRs) to maintain alignment and transparency.
Requirements:
- 15+ years of experience in enterprise technology, customer success, strategic account management, or similar customer-facing leadership roles.
- Strong experience managing complex enterprise accounts, transformation programs, and strategic customer engagements.
- Excellent communication, negotiation, stakeholder management, and influencing skills.
Benefits:
- Opportunity to lead strategic enterprise engagements with global customers.
- Supportive environment focused on employee well-being, growth, and professional development.
- Flexible work environment with remote work opportunities.
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