Remote Customer service Jobs • AI/ML

The Technical Success Manager (TSM) role at Ushur combines deep technical acumen with strategic customer partnership. As Ushur continues to lead as an AI-native company, TSMs are the bridge between product expertise and customer success strategy, driving adoption, expansion, and advocacy for our most strategic customers. This is Ushur’s version of a GTM Engineer.

In this role, you’ll be the primary point of contact for enterprise accounts—ensuring successful delivery of complex datasets, building trusted partnerships, and supporting customers from pilot to full production. You’ll work closely with the Head of Engagement Management and cross-functional teams to deliver value, shape customer outcomes, and identify opportunities for growth.