Customer Engineer, APAC
Remote regions
APACBenefits
4w PTO
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About the Role:
- You'll be a key technical driver delivering Cresta's AI solutions to enterprise contact centers across APAC.
- You'll combine strong software engineering skills with expertise in customer experience and cloud technologies.
- You'll own technical execution of integrations and build trusted relationships with customers.
Responsibilities:
- Execute integration designs and deploy applications using Cresta SDKs, libraries, and APIs.
- Integrate with contact center voice, chat, and digital platforms using Go, Python, and JavaScript.
- Partner with Customer Success Managers to triage and resolve technical issues.
Qualifications:
- Strong software engineering skills with hands-on Go, Python, and JavaScript experience.
- Experience with APIs, SDKs, AWS, Git, and enterprise customer environments.
- Ability to troubleshoot across applications, APIs, cloud infrastructure, and third-party systems.
Perks & Benefits:
- Comprehensive medical, dental, and vision coverage.
- Paid parental leave for all new parents.
- 20 days of vacation time and remote work setup budget.
Cresta
Cresta is a unified AI platform that transforms customer experience by combining conversational AI agents, real-time agent augmentation, and conversation intelligence to drive revenue and efficiency. Backed by over $270 million from top investors like a16z, Greylock, and Sequoia, the company is led by former Google AI leaders and serves enterprises like United Airlines and Marriott.