Director Customer Success

What Success Looks Like:

• Build and lead a high-performing Customer Success team with clear structure, goals, and growth paths.
• Strengthen relationships with Mural Health's largest customers, becoming a trusted executive-level partner.
• Implement scalable processes and playbooks that reduce reliance on any single person's knowledge.

You will:

• Hire, coach, and develop a team of Customer Success Managers, building a culture of accountability and strategic thinking.
• Serve as the senior relationship owner for Mural Health's largest sponsor and CRO accounts.
• Design and implement a repeatable customer success playbook covering onboarding, adoption, business reviews, and renewals.

Qualifications & Skills:

• Experience leading Customer Success or Account Management teams in a SaaS environment.
• Proven track record managing relationships with large, complex enterprise customers.
• Demonstrated success building and scaling teams, including hiring and coaching.