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Your Future Team:
- You'll lead a team of Strategic CSMs focused on high-touch enterprise accounts.
- You'll drive adoption of Atlassian's System of Work, helping customers realize the full potential of Jira, Confluence, and Loom.
What You'll Do:
- Recruit, onboard, and coach a high-performing CSM team to achieve OKRs.
- Build scalable Customer Success capabilities and lead cross-functional transformation initiatives.
- Manage C-level relationships and partner with Sales, Product, and Channel to enhance customer experience.
Your Background:
- Experience managing managers and overseeing $200M+ enterprise portfolios.
- Data-driven with CRM and analytics tools, skilled in matrixed organizations.
Atlassian
Atlassian creates collaboration software like Jira, Confluence, and Loom that help teams unleash their potential. They are a global, inclusive company with thousands of employees and a culture that values diverse perspectives and continuous learning.