Senior Manager, Onboarding, TWC

Responsibilities:

• Drive Strategic Engagement: Own a portfolio of enterprise and strategic customers, building executive relationships and serving as a trusted advisor supporting customers at key journey milestones.
• Proactively Guide Customer Journeys: Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks.
• Mitigate Risk: Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation in collaboration with internal teams.

Qualifications:

• 10+ years in Customer Success, Account Management, or related SaaS roles, with a proven track record managing enterprise and strategic customer relationships.
• Expertise in executive stakeholder management, consultative engagement, and program management.
• Understanding of common Jira and Confluence end-user use cases and ways of working.

About Atlassian:

• At Atlassian, we're motivated by a common goal: to unleash the potential of every team.
• Our software products help teams all over the planet and our solutions are designed for all types of work.
• We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.