Senior Manager of Success Architects
Remote regions
SingaporeBenefits
Unlimited PTO
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About the Role:
- Lead a distributed Asia Pacific team of Customer Success Architects and Managers.
- Ensure delivery of the Success package entitlements and drive usage and consumption.
- Partner with Sr Director and Sales stakeholders to define team goals.
What You'll Do:
- Coach team members through regular feedback, development support, and career growth conversations.
- Manage resource assignments, staffing levels, and hiring activity to support customer needs.
- Collaborate with Sales, Product, Engineering, and Professional Services for a consistent customer experience.
What You'll Bring:
- Experience leading customer-facing delivery teams in software, technology, or consulting environments.
- Knowledge of software development lifecycle, DevOps, cloud, and container technologies.
- Strength in communication, coaching, feedback, delegation, planning, and process improvement.
GitLab
GitLab is an intelligent orchestration platform for DevSecOps that helps organizations increase developer productivity, improve operational efficiency, and accelerate digital transformation. Trusted by more than 50 million registered users and over half the Fortune 100, GitLab fosters a high-performance, AI-driven culture where every voice is valued.