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• Lead the EMEA Customer Success Management and Architecture and Customer Success Engineering organizations to drive customer adoption, outcomes, and platform value.
• Set the regional customer-success strategy, define engagement models, and ensure operational excellence across forecasting, customer health, and performance reviews.
• Build and develop an exceptional team, partner with Sales, Product, and other functions to deliver consistent customer experiences and measurable business outcomes.

GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity, improve operational efficiency, and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, all-remote culture driven by values, continuous knowledge exchange, and AI integration.

• Manage a team of Customer Success Managers across the Americas region.
• Oversee the entire customer lifecycle including onboarding, adoption, expansion, and renewals.
• Serve as the primary liaison for clientele, ensuring satisfaction and value realization.

Cyberint is a market leader in External Risk Management, helping organizations accelerate detection, response, and remediation of external threats. The company was recently acquired by Check Point, which has been recognized as one of the World's Best Companies and Best Places to Work for five consecutive years.

• Lead, mentor, and develop a diverse team of Customer Success Professionals with coaching, training, and performance feedback.
• Develop and implement data-based customer success strategies to improve satisfaction, retention, and expansion.
• Partner with Operations to design and test new workflows, optimizing processes and enhancing efficiency.

Propelus simplifies workforce compliance management across healthcare, connecting professionals, employers, and regulators through innovative technology. The company is a remote-first, global team and a trusted leader for over 20 years, focused on bringing more good into healthcare.

• Lead and coach a team of 7-8 Customer Success Managers supporting upmarket customers with ACVs from $100K to $500K.
• Drive retention, adoption, and value realization while collaborating with Sales, Product, and RevOps.
• Own forecasting, renewal inspections, and operational excellence; travel up to 25% for customer engagements.

6sense provides an AI-powered platform that helps B2B organizations identify, engage, and convert buyers. It is a high-growth SaaS company with a people-first culture, emphasizing belonging, curiosity, and professional development.

• Lead, coach, and develop a team of Customer Success Managers serving clinics and providers.
• Drive retention, satisfaction, and growth while ensuring exceptional customer experiences.
• Partner cross-functionally with Sales, Operations, Clinical, and Leadership to improve outcomes.

Strive Pharmacy is a personalized compounding pharmacy creating medications tailored to each patient, with a human-centered approach to care. The company is growing and fosters a collaborative, engaging culture where employees build relationships and grow professionally.

• Design and execute scaled customer success initiatives that drive onboarding efficiency, adoption, and growth.
• Balance 1:many customer programs with strategic engagements, building webinars and office hours.
• Manage a large portfolio of scaled and mid-market customers through the full lifecycle, from onboarding to expansion.

Great Question is an all-in-one AI customer research platform that enables teams to recruit participants, run research, and share insights. Backed by world-class investors and trusted by companies like Gusto, Experian, Canva, and Brex, our remote-first culture is built on high trust, high agency, and high emotional intelligence.

• Lead and develop a high-performing team of Commercial Account Managers, setting standards for customer engagement and commercial execution.
• Drive team outcomes across retention, renewals, expansion, customer health, and forecast accuracy.
• Elevate customer value and manage risk through success planning, product adoption, and cross-functional collaboration.

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're a global crew of 600+ professionals united by a culture rewarding integrity, ownership, and raising the bar.

• Drive post-sales success by aligning ServiceNow offerings with customer goals and fostering C-level relationships.
• Collaborate with Account Executives to create integrated pre- and post-sales strategies for long-term customer value.
• Mitigate risks, drive value realization, and meet KPIs such as adoption, renewals, and customer satisfaction.

ServiceNow is the AI control tower for business reinvention, providing an AI platform that brings together any AI, data, and workflow. The company helps 85% of the Fortune 500® work smarter and serves a global customer base. It is an AI-native culture with a focus on technology and talent.

• Lead global customer delivery: onboarding, CSM, and 24/7 coverage across US and India.
• Own early-lifecycle retention, ensuring customers succeed through their first quarter and beyond.
• Drive efficiency with data and AI on a flat headcount, improving outcomes without added resources.

HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs and SMBs build, automate and scale their businesses, supporting over 1 million businesses in 150+ countries. With over 2,000 team members across 10+ countries, HighLevel is a global remote-first organization built for speed, ownership, and innovation.

• Lead day-to-day performance of the Customer Success team, setting clear expectations and ensuring consistent execution.
• Monitor and analyze service metrics like queue volume, SLA, CSAT, and QA, using data to drive action.
• Provide coaching and development to Team Leads and Associates to improve customer experience, productivity, and retention.

iRESTORE is a fast-growing direct-to-consumer brand in the beauty and wellness space, focused on helping customers restore confidence through safe, effective, and technology-led solutions. The company has been featured by leading publications and is building a team to become a global leader in the industry.

• Manage relationships with Linear’s top mid-market customers and act as primary point of contact for inquiries and feedback.
• Drive customer onboarding, training, and adoption to ensure customers realize full value of Linear.
• Advocate for customer needs internally across product, sales, and support to drive satisfaction and retention.

Linear builds a product development system for teams and agents, shaping tools for AI-era software development. Founded in 2019, it serves 40,000+ companies including OpenAI, Coinbase, and Ramp, with a remote-first culture focused on craftsmanship and fast execution.

• Lead and coach a small team of Customer Success Managers, establishing clear operating cadences and enforcing CRM hygiene.
• Build and implement playbooks for onboarding, account reviews, and renewals, and own key metrics like adoption and churn prevention.
• Collaborate with Sales and Product leadership to align feedback loops and ensure a high-accountability, customer-first culture.

SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls, demos, and follow-ups in real time across multiple languages. The company is a growing global workforce with a close-knit operation and corporate headquarters in Vancouver, Canada.

• Lead a global team of 100+ across the US, India, UK, Mexico & Brazil to transform customer interactions into a data-driven engine for retention and growth.
• Drive AI-first operational models, automating workflows and personalizing customer engagement at scale.
• Own Net Retention Rate, NPS, and CSAT metrics while bridging customer insights with product roadmaps.

JumpCloud is an AI-powered unified IT management platform that secures the modern workforce through identity, device, and access management. The company has teams in 15+ countries and a remote-first culture that values connection and innovative thinking.

• Provide on-demand technical consultancy and solution guidance via Zoom and written channels to help customers implement GitLab solutions for DevSecOps workflows.
• Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion, partnering with Account Executives and Renewals Managers.
• Plan and lead customer workshops, demos, and enablement sessions, while mentoring team members and contributing to scalable enablement through documentation and technical content.

GitLab is an intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity and improve operational efficiency. With more than 50 million registered users and trust from over 50% of the Fortune 100, GitLab fosters a high-performance, remote culture that embraces AI and continuous knowledge exchange.

• Act as a strategic customer success manager for HPE's as-a-service portfolio, driving onboarding, adoption, and upsell/cross-sell opportunities.
• Build and maintain strong senior-level customer relationships, develop success plans, and serve as a trusted advisor throughout the digital transformation journey.
• Collaborate with sales specialists and cross-functional teams to accelerate solution consumption and deliver measurable business value.

Hewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect, protect, analyze, and act on their data and applications from edge to cloud. With a workforce of tens of thousands, the company fosters a culture of inclusion, flexibility, and bold innovation.

• Lead and develop a team of Personalized Support Engineers, focusing on professional growth, technical enablement, and well-being.
• Drive customer value by overseeing resolution of complex technical issues and delivering proactive guidance to strategic customers.
• Optimize support operations, drive procedural improvements, and collaborate cross-functionally to ensure seamless customer alignment.

Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. As a remote-first company, Twilio fosters a strong culture of connection and global inclusion, with diverse teams making a global impact each day.

• Lead and mentor a remote service team to deliver excellent customer support.
• Define KPIs to monitor efficiency, satisfaction, and service quality.
• Act as liaison to clinical staff, triage O&P devices and manage customer communication.

Hanger is the world's premier provider of orthotic and prosthetic (O&P) services and products. With 160 years of clinical excellence, Hanger employees touch thousands of lives daily and foster a culture of empowerment.

• Manage a portfolio of 40-60 mid-market customers as their strategic partner across the full customer lifecycle.
• Lead onboarding, drive adoption, and partner with Account Management on retention and expansion.
• Act as a trusted advisor, own escalations, and advocate for customers internally.

Customer.io is a platform that helps companies send automated emails, push notifications, in-app messages, and SMS using real-time behavioral data. It serves over 9,000 companies from startups to global brands and values empathy, transparency, and responsibility.

• Leads a customer success program for a financial technology SaaS client.
• Manages customer success professionals and drives sales performance and revenue growth.
• Works with C-Suite stakeholders and oversees program finances and team development.

They provide customer success services for a SaaS client in the financial technology space. The company size and culture are not specified in the posting.

• Coach and mentor Customer Success Managers to improve customer satisfaction, retention, and relationship management.
• Conduct quality reviews on customer interactions and provide detailed feedback for performance improvement.
• Develop and deliver tailored coaching plans, training sessions, and skill refreshers to reinforce best practices.

Wing Assistant provides remote virtual assistants and staffing solutions to businesses worldwide. The company promotes a remote-first culture and supports employees working across diverse time zones.