Source Job

• Lead and manage the North America Enterprise Customer Success team, owning retention, expansion, and executive customer relationships.
• Coach and develop a team of CSMs, partner with Sales, Product, and Support to ensure enterprise customers realize measurable value.
• Champion an AI-driven approach, manage renewal forecasting, and identify at-risk accounts early to mitigate churn.

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated and operating in 64 countries. Headquartered in New York City, the company has been recognized as a best workplace by Inc Magazine and Crain's NY, and named to Fast Company's most innovative companies list.

• Lead and develop a high-performing Customer Success team to drive retention and expansion.
• Own team-level GRR, NRR, and expansion targets with real-time visibility into pipelines.
• Coach CSMs on account strategy, risk mitigation, and consistent execution of playbooks.

Cordance accelerates growth of B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators who foster a culture of partnership and growth.

• Lead and mentor a team of Customer Success Professionals to drive customer satisfaction and retention through strategic initiatives.
• Analyze customer health data to proactively mitigate churn risks and identify expansion opportunities.
• Collaborate with cross-functional teams to align customer success strategies with broader business objectives.

Propelus simplifies workforce compliance management across healthcare. As a trusted leader for over 20 years, they have been recognized as one of BuiltIn's 2025 Best Places to Work.

• Build and nurture trusted advisor relationships with assigned customers to ensure value and alignment.
• Lead customers through onboarding and drive adoption through proactive engagement.
• Monitor customer health metrics and collaborate cross-functionally to meet renewal and expansion targets.

Tenable is the Exposure Management company, helping over 40,000 organizations understand and reduce cyber risk. With a global team supporting 65% of the Fortune 500, Tenable fosters a culture of belonging, respect, and excellence.

• Lead, coach, and develop a team of Customer Success Managers across EMEA.
• Ensure customers derive measurable value from Constructor's product through successful onboarding and ongoing optimization.
• Drive high standards of customer experience and implement scalable processes to support team growth.

Constructor provides a next-generation platform for search and discovery in ecommerce, optimizing for revenue, conversion rate, and profit using in-house transformers and generative LLMs. It is a U.S.-based company founded in 2019, powering over 1 billion queries daily across 150 languages and serving clients like Sephora and Under Armour, with a passionate, remote-first team.

• Build and maintain trusted customer relationships, driving adoption and value.
• Investigate and resolve technical issues, coordinating with internal teams.
• Identify patterns in customer feedback to improve products and operations.

Nir Yu is a technology company that provides a customer support platform. The company is currently hiring for a remote role, with a focus on customer success and support in Latin America.

• Lead and develop the Enterprise Customer Success organization across the Americas, managing multiple levels of leadership.
• Define and execute the Enterprise Customer Success strategy, aligning customer engagement models with business objectives.
• Drive retention, adoption, customer satisfaction, and expansion across a complex portfolio of enterprise and strategic customers.

• Own the customer life cycle post-sales, ensuring satisfaction and adoption for a book of business.
• Manage renewals for 400+ customers, including pricing negotiations.
• Partner with Sales to drive expansion and cross-sell opportunities.

Superhuman is an AI productivity platform that integrates with over 1 million applications and websites to help people eliminate busywork. Founded in 2009, the company empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions worldwide.

• Maintain and develop long-term relationships with strategic customers in North America, acting as a trusted advisor to C-level executives.
• Control delivery processes and identify early risks to ensure successful customer outcomes.
• Drive account growth through retention, cross-sell, and upsell by understanding customer business priorities.

Creatio is an AI CRM and workflow platform that helps midsize and large organizations run customer workflows in the AI era. With a global team and thousands of customers in over 100 countries, they were named to Inc.'s Best Workplaces list in 2025.

• Lead the client success function and shape strategies for adoption, retention, expansion, and long-term customer value.
• Develop high-performing teams, establish clear KPIs, and create scalable customer success processes.
• Act as a trusted advocate for clients, ensuring their priorities are reflected across the organization.

This company is a mission-driven, data-focused organization that helps higher education institutions achieve stronger outcomes. It fosters a collaborative culture that values curiosity, authenticity, diverse perspectives, continuous learning, and meaningful impact.

• Act as a strategic customer success manager for HPE's as-a-service portfolio, driving onboarding, adoption, and upsell/cross-sell opportunities.
• Build and maintain strong senior-level customer relationships, develop success plans, and serve as a trusted advisor throughout the digital transformation journey.
• Collaborate with sales specialists and cross-functional teams to accelerate solution consumption and deliver measurable business value.

Hewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect, protect, analyze, and act on their data and applications from edge to cloud. With a workforce of tens of thousands, the company fosters a culture of inclusion, flexibility, and bold innovation.

• Lead and mentor a team of Mid-Market and Enterprise Customer Success Managers, driving retention and expansion.
• Collaborate with Sales, Product, and Support leaders to ensure a seamless customer journey and positive experience.
• Leverage data to track team performance, develop CSM playbooks, and manage risk for multi-shop operators.

Shopmonkey is the leading auto-repair shop software company, providing a cloud-based solution to help auto shops consolidate tools and streamline operations. Headquartered in Silicon Valley, the company has over 3500+ customers and was named #4 on Forbes' America's Best Startup Employers list.

• Act as an advocate for customers, overseeing a portfolio to help achieve business outcomes and drive product adoption.
• Build trusted advisor relationships with executive sponsors and translate business needs into solutions.
• Evolve customer onboarding strategy and communicate product changes to stakeholders.

ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter and faster. It fosters an AI-native culture with a global team and a focus on technology and talent collaboration.

• Own the full customer lifecycle including onboarding, adoption, expansion, and renewals.
• Achieve retention, growth, and customer satisfaction goals.
• Collaborate with the new sales team and other internal teams to serve as trusted advisors.

Wayvia uses AI and data to help top brands shape the future of commerce. The team is curious, collaborative, and focused on solving new challenges.

• Lead and develop a high-performing team of Commercial Account Managers, setting standards for customer engagement and commercial execution.
• Drive team outcomes across retention, renewals, expansion, customer health, and forecast accuracy.
• Elevate customer value and manage risk through success planning, product adoption, and cross-functional collaboration.

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're a global crew of 600+ professionals united by a culture rewarding integrity, ownership, and raising the bar.

• Serve as the trusted advisor and liaison between clients and internal teams to manage requests and resolve issues.
• Provide timely, results-based customer service through phone and Zendesk ticketing, triaging and escalating as needed.
• Track key performance indicators like satisfaction, retention, and revenue growth to drive client success.

Enumerate is a software company that provides community association management solutions. They cultivate a collaborative, client-focused culture dedicated to delivering exceptional service.

• Lead and mentor a team of Customer Success Managers supporting Enterprise customers across EMEA/APJ.
• Drive retention and growth through data-informed engagement, churn risk identification, and expansion strategies.
• Partner cross-functionally with Sales, Product, and Marketing to scale customer success initiatives and optimize processes.

Chainguard delivers hardened, secure, production-ready builds of open source software. They are venture-backed by leading investors and serve Fortune 500 enterprises, fostering a culture of customer obsession and intentional action.

• Serve as the primary point of contact for mid-market accounts, driving adoption and retention.
• Develop strategic account plans and build strong customer relationships to ensure success.
• Identify upsell opportunities and collaborate with internal teams to resolve issues and enhance product value.

Motus is the leading provider of mobile workforce solutions, simplifying reimbursement and management of vehicle, device, and location costs. They foster a people-first culture focused on WorkLife balance, offering flexible remote work and comprehensive benefits.

• Own a portfolio of enterprise accounts, driving retention and expansion through strategic partnerships.
• Manage the end-to-end post-sale journey, including onboarding, adoption, and renewals.
• Analyze customer data to provide proactive insights and lead executive business reviews.

Firework is revolutionizing connected commerce with an AI-powered video commerce platform trusted by global brands and retailers. The company has raised over $235 million and operates at a global scale, fostering a high-growth, team-centric environment.

• Own and grow ARR across the client portfolio through disciplined retention and expansion strategies.
• Build, lead, and develop the Customer Success team, including Director-level leaders.
• Define and execute a scalable Customer Success strategy aligned to growth and product roadmap.

Arbital Health is a rapidly growing healthcare technology and actuarial leader that centralizes, measures, and adjudicates value-based care contracts at scale. We were co-founded by Brian Overstreet and Travis May, backed by leading investors, and have established ourselves as a trusted partner for over 40 payers and providers.