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About the Role:
- Act as a trusted advisor and partner for clients, managing requests and ensuring timely resolution.
- Collaborate cross-functionally with Accounts Payable, Receivable, Operations, and Support teams.
Key Responsibilities:
- Be the voice of the customer and navigate internal processes with stakeholders.
- Provide support to associations, grant access to Enumerate Central, and triage issues.
- Answer customer questions via phone or Zendesk, maintain strong understanding of needs.
Requirements:
- 2+ years of experience in Customer Success or Account Management.
- Strong project management skills and ability to prioritize in a fast-paced environment.
Enumerate
Enumerate is a software company that provides community association management solutions. They cultivate a collaborative, client-focused culture dedicated to delivering exceptional service.