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Key Responsibilities:
- Serve as the primary point of coordination and client accountability for all account activity.
- Coordinate weekly operational meetings and monthly executive business reviews.
- Prepare and deliver accurate, professional quotes and proposals for client requests.
Qualifications Required:
- 3+ years of experience in account management, client success, or IT project management.
- Demonstrated ability to manage complex, multi-stakeholder relationships.
- Strong organizational skills with the ability to manage multiple concurrent workstreams.
What Success Looks Like:
- Client Satisfaction: Client stakeholders consistently express confidence in Puma’s communication.
- Service Delivery Alignment: Client priorities are clearly communicated to the Service Delivery Manager.
- Account Growth: The relationship expands through trusted guidance and proactive recommendations.
Puma
Puma is a managed services provider delivering IT solutions and support to businesses. The company fosters a culture of ownership and accountability with a focus on building trusted client relationships.