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Team Leadership:
- Coach and develop a team of Account Managers through regular 1:1s, team meetings, and real-time feedback.
- Review account health daily and intervene on at-risk accounts quickly.
- Calibrate workload and coverage based on account complexity.
Client Ownership:
- Serve as the senior relationship operations owner for high-priority accounts.
- Lead monthly service check-ins focused on performance trends and action plans.
- Step in directly when a district relationship requires senior-level presence.
Growth and Escalation Management:
- Own high-severity complaints end-to-end and acknowledge all escalations same business day.
- Monitor parent activation performance and coach team on improvement strategies.
- Partner with Customer Success bi-weekly to align on risk and growth strategy.
EverDriven
They are the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most. Since 2006, they have helped organizations solve complex transportation challenges with a people-first approach.