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Key Responsibilities:
- Manage a team of CSMs across the Americas, ensuring high performance and customer satisfaction.
- Oversee the full customer lifecycle from onboarding to renewal and expansion.
- Champion customer interests and influence product direction based on feedback.
Required Skills and Experience:
- Minimum of 6 years in a customer-centric role within B2B sectors.
- 4+ years of experience as a Customer Success Manager or equivalent in B2B environments.
- 2+ years of Team Leadership experience and a Bachelor's degree in Engineering or relevant discipline.
Additional Details:
- Bilingual in Spanish is considered a distinct advantage.
- Must be eligible to work in the United States without sponsorship.
- EOE M/F/Veterans/Disabled.
Cyberint
Cyberint is a market leader in External Risk Management, helping organizations accelerate detection, response, and remediation of external threats. The company was recently acquired by Check Point, which has been recognized as one of the World's Best Companies and Best Places to Work for five consecutive years.