Customer Success Manager

Role Overview:

• Execute foundational customer success strategies to ensure satisfaction and drive adoption.
• Build and maintain strong customer relationships and provide proactive support.

Key Responsibilities:

• Lead customers through onboarding and create a seamless experience.
• Meet or exceed renewal and expansion targets through proactive engagement.
• Monitor health metrics and address risks with tailored strategies.

Qualifications:

• BA/BS degree or equivalent with 5+ years in customer-facing roles.
• Proven experience with SaaS products and driving adoption.
• Strong communication skills and fluency in Spanish and English.