Own the customer experience including adoption and value of Appspace, customer satisfaction, and retention.
Drive subscription renewal and expansion processes while collaborating with sales and marketing teams.
Serve as customer advocate, resolve questions, deliver training, and escalate technical support tickets as needed.
Appspace creates better work experiences for people everywhere through a flexible work culture and global office locations. The company offers a casual dress environment, remote work opportunities, and focuses on helping employees enjoy their work and build lasting connections.
Own a portfolio of enterprise customers, driving platform engagement and satisfaction through Success Plans and QBRs.
Monitor customer KPIs and needs to ensure maximum value delivery and adoption of new features.
Act as technical product expert, providing training and troubleshooting, and representing customer feedback internally.
Urbantz provides a SaaS platform for last-mile delivery management, helping enterprises cut complexity and improve sustainability. With over 100 brands and rapid growth since 2015, Deloitte ranked them third in the Technology Fast 50 list in 2020, and they foster a diverse, collaborative culture.
Actively monitor account health using structured scoring to identify risk early.
Drive adoption of contracted features to ensure clients get real value.
Manage full renewal cycle and identify expansion opportunities.
Sweed is a product-driven software startup building the all-in-one Dispensary Operating System platform for cannabis retail. With a team of approximately 250 people across the US and internationally, they believe in the medicinal potential of cannabis and responsibility to help the industry operate better.
Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and value realization.
Drive product utilization, deliver training, and conduct strategic reviews to demonstrate ROI while owning renewals by monitoring health metrics and mitigating risks.
Identify upsell and cross-sell opportunities, multi-thread relationships, and partner with Account Managers to expand accounts.
Teramind is a global leader in user behavior analytics, insider risk management, and workforce intelligence, empowering businesses to transform data into a strategic asset. Since 2014, we have been a fully remote company with global teams, fostering flexibility and diversity.
Build strong relationships with customers and drive product adoption to ensure satisfaction and retention.
Develop mutual value plans and identify expansion opportunities with Account Management partners.
Proactively identify account risks and collaborate with internal teams to optimize implementations.
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We are committed to building breakthrough software with a spark of magic, and we have put intentional focus on creating equitable workspaces for each of our employees.
Build trusted customer relationships and serve as a strategic advisor to understand goals and challenges.
Develop and manage customer success plans, monitor adoption and health, and demonstrate ROI.
Own the full renewal lifecycle including pricing, negotiation, and closing, while identifying upsell opportunities.
Lightcast is a global leader in labor market insights, providing data and analytics to drive economic prosperity and mobility. The company has offices in the US, UK, Europe, and India, and is committed to diversity and inclusion.
Lead the post-sale customer journey for Enterprise accounts, driving measurable adoption and retention.
Partner with engineering stakeholders to align product usage with business outcomes and ROI.
Collaborate with Sales and Customer Engineering to execute onboarding, growth, and renewal strategies.
CoLab is a design engagement platform that helps engineering teams bring life-changing products to market faster. It is a high-growth company with a collaborative culture, serving large engineering organizations worldwide.
Deliver an 11-star onboarding experience and own the client relationship from handoff onward.
Keep every relationship warm and churn risk low through regular check-ins and proactive value-add.
Run weekly account-health reports and be the voice of the customer to the product team.
They are a tech-enabled, ISO 17025-accredited testing lab that verifies product claims for consumer brands, turning results around in ~3 days. They are a fast-growing startup backed by top-tier VCs, with a culture of high performance and transparency.
You own a portfolio of customer accounts as their primary point of contact throughout the customer lifecycle.
You manage the renewal process end-to-end with accurate forecasting and on-time renewals.
You identify and drive upgrade and expansion opportunities within your book of business.
EasyLlama is on a mission to end checkbox compliance by reinventing compliance training with engaging, bite-sized, mobile-first learning. We are a bootstrapped, profitable company trusted by over 6,000 organizations, including Shake Shack and Sephora, and recognized on the Inc. 5000 list with a 96% G2 rating.
Perform onboarding of enterprise accounts and ensure adoption and engagement throughout the customer lifecycle.
Implement comprehensive engagement strategies to maintain high customer satisfaction and retention.
Serve as the Smartsheet expert, providing guidance and best practices to drive customer value and expansion.
Smartsheet enables teams to manage work and scale solutions, combining human teams with AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation, inclusivity, and impact.
Own a portfolio of Enterprise accounts and build proactive, outcome-driven strategies that deliver measurable value for retention and expansion.
Collaborate with your Sales counterpart to co-create SMART goals and track progress rigorously, demonstrating quantified impact.
Identify risks early through engagement signals and develop mitigation plans in partnership with the account team.
Conga provides commercial operations software to unify pricing, quoting, contracting, and rebates so companies run as connected, smarter businesses. With over 10,000 customers, including more than half of the Fortune 100, Conga fosters a community where colleagues thrive and innovation is encouraged.
Build meaningful relationships with Mid-Market customers through engaging emails, calls, and in-person meetings.
Partner with customers to develop plans that align with their long-term goals and drive adoption.
Manage key metrics around adoption, retention, growth, and advocacy to achieve team goals.
Loopio is a remote-first workplace that unleashes learning and growth opportunities for its employees. They foster a supportive culture that values teamwork, curiosity, and innovation.
Own the customer relationship end to end, leading deployments, building success plans, and running EBRs to drive measurable business outcomes.
Monitor customer health and adoption metrics, proactively identify risks, and partner with Account Executives on renewals and expansions.
Document and improve onboarding processes, provide product feedback, and contribute to scaling the customer success motion.
Genspark is one of the fastest-growing AI companies in the world, growing from $0 to $250M+ ARR in 12 months with a team of ~70. We build the AI execution layer for knowledge work, serving 6,000+ business clients globally across financial services, advertising, hospitality, technology, and consulting.
Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers to assess needs, drive satisfaction, and ensure retention.
Build and manage relationships with high-ticket customers, leading on-time implementations and ensuring seamless onboarding and integration.
Act as a key liaison for customer feedback, translate business needs into actionable solutions, and collaborate cross-functionally to optimize customer success.
HighLevel is an AI-powered, all-in-one white-label sales and marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment where innovation thrives and people come first.
Drive customer retention and account growth across a portfolio of mid- to high complexity accounts.
Lead strategic planning sessions, business reviews, and customer onboarding milestones.
Promote customer advocacy and identify upsell or expansion opportunities.
AvaSure is a pioneer and expert in inpatient telehealth, providing remote patient monitoring solutions to reduce adverse events and optimize workforce efficiencies. The company has monitored over 2 million patients and 200 million hours, and promotes a culture of diversity and inclusion.
Drive the success and growth of enterprise healthcare customers through strategic relationship management, product adoption, and operational excellence.
Serve as a trusted advisor to large organizations, helping them maximize the value of innovative software solutions.
Manage the complete post-sales customer lifecycle, including onboarding, training, support coordination, account management, and strategic guidance.
The partner company provides innovative software solutions for healthcare, helping providers improve patient experiences. They operate in a fast-paced, technology-driven environment with a focus on customer success.
Deliver a world-class customer experience across the full customer lifecycle, from post-sale to renewal and expansion.
Build trusting relationships with customers, understand their business goals, and drive product adoption.
Lead the renewal process, mitigate risk, and identify upsell and cross-sell opportunities.
Ryan is a rapidly expanding tax services firm serving the world's most respected Global 5000 companies. The company offers an innovative work environment, accelerated growth for high performers, and a competitive benefits package.
Own the full customer onboarding path from training to adoption, ensuring value understanding.
Continuously monitor customer health risk through frequent outreach and update CRM status.
Partner closely with the Account Director on account planning, QBRs, and expansion strategies.
AudioEye is a digital accessibility company dedicated to eliminating barriers to web content for people with disabilities. The team is composed of passionate problem-solvers driven by purpose and impact, fostering a culture of ownership and collaboration.
Onboard and manage UpGuard customers, providing success plans, training sessions, and regular check-in calls to ensure they meet their goals.
Monitor customer health and proactively intervene with education to help customers achieve the expected value from UpGuard.
Advocate for customers by providing updates to internal teams on customer perspectives, risks, and expansion opportunities.
UpGuard is a cyber risk management company that provides a Cyber Risk Posture Management (CRPM) platform integrating security ratings, threat intel, and agentic AI to help organizations manage cyber risk. They are a rapidly growing global company with a US$75M Series C funding and a strong culture, certified as a Great Place to Work in multiple countries.
Manage the full client lifecycle, including onboarding, training, renewals, and expansion.
Build strong relationships with healthcare clients through proactive support and value-focused engagement.
Drive subscription renewals, monitor customer health metrics, and identify growth opportunities.
The company provides innovative technology solutions for healthcare providers. It is a fast-growing international business with a collaborative and supportive team culture.