Customer Success Manager

What You'll Own:

• Deliver an 11-star onboarding experience from the handoff call onward, making every new client feel like the most important brand.
• Keep every relationship warm and churn risk low through regular check-ins and proactive value-add.
• Own the weekly account-health report and be the voice of the customer to Product.

What Success Looks Like:

• First 30 days: Know the product cold, shadow calls, and take ownership of live accounts.
• First 90 days: Onboard clients end-to-end independently, establish a repeatable check-in cadence, and become the source of truth for leadership.
• Ongoing: Maintain low churn, expand clients into the full suite, and influence the product roadmap.

What We're Looking For:

• A customer-facing track record with charisma, attention to detail, and startup DNA.
• AI-native, able to automate workflows and build tools to move faster.
• Strong written and spoken English, with relentless responsiveness over email and Slack.