Customer Success & Support Lead

Responsibilities:

• Own customer relationships. Build trusted relationships with customers, understand their goals, and help them get meaningful value from the product.
• Drive customer success. Proactively identify risks, adoption challenges, and opportunities to help customers use the product more effectively.
• Support customers hands-on. Help respond to customer questions and issues, particularly when they require more context, coordination, or investigation.

Requirements:

• 6+ years of experience in customer success, technical account management, customer support, solutions engineering, implementation, or a related customer-facing role.
• Experience working in a B2B SaaS or technology environment.
• A strong track record of building trusted relationships with customers.

Technical Comfort:

• Helping debug and configure application settings to help a user.
• Reading basic event logs or error messages.
• Investigating integrations and data flows between systems.