VP, Client Success

About the Role:

• This is a senior leadership opportunity to build a world-class client success organization within a mission-driven, data-focused environment.
• You will lead the client success function, shaping strategies that drive adoption, retention, expansion, and long-term customer value.

Responsibilities:

• Lead, mentor, and develop the client success team, establishing a culture of excellence, collaboration, and accountability.
• Analyze customer data, trends, and feedback to identify opportunities for improving satisfaction, adoption, and expansion.
• Partner with sales, marketing, and product teams to strengthen customer outcomes and drive revenue growth.

Requirements:

• 8+ years of experience in customer success or related functions, including 3–5 years in a leadership role.
• Strong analytical mindset with the ability to translate customer and business data into strategic actions.
• Ability to work effectively during US East Coast business hours and travel occasionally as needed.

Benefits:

• Fully remote, remote-first work environment with flexibility and autonomy.
• 18 paid time-off days, 15 paid holidays, and medical, dental, and vision insurance.
• Paid parental leave, 401(k) with company match, and professional development opportunities.