Source Job

• Serve as primary point of contact for managed services clients, driving adoption and retention.
• Manage onboarding, escalation, proactive relationship management, and expansion opportunities.
• Maintain customer records, analyze health and revenue trends, and translate feedback into improvements.

ePlus provides technology solutions and managed services, believing technology is a people business. The team is collaborative, innovative, and committed to diversity, inclusion, and work-life balance.

• Take full ownership of a portfolio of high-value US enterprise accounts, driving retention and expansion.
• Act as a trusted advisor to CISOs and compliance leaders, translating security insights into business outcomes.
• Lead complex multi-framework GRC transformation programs and shape playbooks for the CS org.

Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors and trusted by over 4,000 organizations, Sprinto has a remote-first culture where ownership and impact are valued.

• Act as an advocate for customers, overseeing a portfolio to help achieve business outcomes and drive product adoption.
• Build trusted advisor relationships with executive sponsors and translate business needs into solutions.
• Evolve customer onboarding strategy and communicate product changes to stakeholders.

ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter and faster. It fosters an AI-native culture with a global team and a focus on technology and talent collaboration.

• Manage customer relationships throughout their lifecycle, ensuring high satisfaction, retention, and product adoption.
• Negotiate contract renewals, identify expansion opportunities, and maintain high revenue retention rates.
• Act as a customer advocate, perform periodic business reviews, and maintain account health dashboards.

NICE provides software solutions for customer experience, financial crime, and public safety, serving over 25,000 global businesses including 85 of the Fortune 100. With 8,500 employees across 30+ countries, the company fosters an innovative, fast-paced culture focused on AI, cloud, and digital leadership.

• Guide assigned customers through the customer journey, ensuring they meet milestones and business outcomes.
• Monitor customer health, execute predefined plays to mitigate churn, and collaborate cross-functionally to resolve issues.
• Partner with Business Value Consultants to optimize value and drive renewals and expansion opportunities.

Firstup is an intelligent communication platform that improves the employee experience by connecting over 17 million workers daily for 40 Fortune 100 companies. With a focus on workforce communications and technology, it fosters a high-growth, inclusive environment where ideas are rewarded.

• Manage a book of customers as the main point of contact in a shared inbox and handle customer calls.
• Own medium to large projects like building in-app onboarding experiences and live webinar series.
• Collaborate with customers to solve complex challenges and drive retention best practices.

Ashby provides a hiring platform that helps companies build recruitment excellence. The SMB Customer Success team is a group of fifteen spanning the US, Canada, and EMEA, with a culture of deep expertise and small teams.

• Manage a portfolio of strategic enterprise customers as the primary Customer Success contact, driving adoption and value realization.
• Build relationships with executive stakeholders, lead success planning, and identify expansion opportunities aligned with customer goals.
• Partner with cross-functional teams to execute customer success initiatives and maintain accurate account health data in CRM platforms.

Varicent provides cutting-edge SaaS solutions for Sales Performance Management, empowering revenue leaders globally to design smarter go-to-market strategies and maximize seller performance. Varicent is a market leader trusted by global industry leaders like T-Mobile and ServiceNow, fostering a diverse, collaborative, and innovative team.

• Drive adoption and strategic alignment with global enterprise customers to ensure measurable ROI.
• Own renewal and growth strategies, mitigating churn and identifying expansion opportunities.
• Operationalize Customer Success processes for scale, building executive relationships and leading EBRs.

6sense provides a predictive analytics platform that helps B2B companies identify buying intent with 85% accuracy. The company fosters a growth-driven culture with a focus on employee well-being, collaboration, and continuous learning.

• Manage a team of Customer Success Managers across the Americas region.
• Oversee the entire customer lifecycle including onboarding, adoption, expansion, and renewals.
• Serve as the primary liaison for clientele, ensuring satisfaction and value realization.

Cyberint is a market leader in External Risk Management, helping organizations accelerate detection, response, and remediation of external threats. The company was recently acquired by Check Point, which has been recognized as one of the World's Best Companies and Best Places to Work for five consecutive years.

• Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction.
• Work with customers in the mid-market and enterprise segments, coordinating with management and leadership at all levels.
• Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments.

Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution.

• Partner with customers to operationalize and scale their privacy programs using DataGrail's agentic privacy platform.
• Drive onboarding, adoption, and long-term success by delivering strategic guidance and fostering engagement.
• Advocate for customer needs cross-functionally to help shape the product experience and the future of privacy operations.

DataGrail is the Agentic Data Privacy Platform that helps leading brands automate privacy and control risk with secure, human-governed AI. The company is a two-time recognized privacy leader with a 4.8/5 G2 rating and a remote-first culture.

• Own a portfolio of enterprise accounts, driving retention and expansion through strategic partnerships.
• Manage the end-to-end post-sale journey, including onboarding, adoption, and renewals.
• Analyze customer data to provide proactive insights and lead executive business reviews.

Firework is revolutionizing connected commerce with an AI-powered video commerce platform trusted by global brands and retailers. The company has raised over $235 million and operates at a global scale, fostering a high-growth, team-centric environment.

• Build and nurture trusted advisor relationships with assigned customers to ensure value and alignment.
• Lead customers through onboarding and drive adoption through proactive engagement.
• Monitor customer health metrics and collaborate cross-functionally to meet renewal and expansion targets.

Tenable is the Exposure Management company, helping over 40,000 organizations understand and reduce cyber risk. With a global team supporting 65% of the Fortune 500, Tenable fosters a culture of belonging, respect, and excellence.

• Lead a global team of Onboarding Success Managers for the Teamwork Collection, driving early customer outcomes through change management and technical guidance.
• Build executive relationships with strategic customers, leveraging predictive signals and standardized frameworks to ensure product adoption and mitigate churn risks.
• Scale onboarding programs, maintain operational excellence with tools like Gainsight and Salesforce, and champion customer advocacy to influence product improvements.

Atlassian's software products help teams all over the planet collaborate and unlock their potential. The company is committed to diversity and equity, with a global workforce that can work from any country where they have a legal entity, and offers competitive pay zones within the US.

• Own the technical customer relationship for a portfolio of strategic accounts, serving as a trusted advisor throughout the customer lifecycle.
• Build and execute tailored Customer Success Plans aligned to business objectives, drive adoption, and identify opportunities and risks.
• Partner with Sales and Customer Success leadership to expand customer value and ensure retention through proactive engagement.

Veeam is the Data and AI Trust Company, specializing in data resilience and security posture management. Headquartered in Seattle with offices in 30+ countries, Veeam protects over 550,000 customers worldwide.

• Serve as a trusted advisor to clients post-sale, ensuring measurable value and success.
• Collaborate cross-functionally with sales, product, and technical teams to drive client growth.
• Track success metrics like adoption, renewals, and churn to improve customer health.

Xsolla is a global commerce company providing tools and services to help video game developers fund, distribute, market, and monetize their games. With over 1,500+ game developer partners, they are headquartered in Los Angeles and focus on supporting indie to AAA studios.

• Maintain and develop long-term relationships with strategic customers in North America, acting as a trusted advisor to C-level executives.
• Control delivery processes and identify early risks to ensure successful customer outcomes.
• Drive account growth through retention, cross-sell, and upsell by understanding customer business priorities.

Creatio is an AI CRM and workflow platform that helps midsize and large organizations run customer workflows in the AI era. With a global team and thousands of customers in over 100 countries, they were named to Inc.'s Best Workplaces list in 2025.

• Independently manage strategic customer relationships to ensure long-term value realization across mid-market and enterprise accounts.
• Lead success planning, drive adoption, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support.
• Monitor account health using data-driven insights, proactively identify risks, and lead coordinated mitigation efforts.

Abnormal Security protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, and the company is dedicated to an inclusive, diverse culture.

• Own a portfolio of 8-10 strategic enterprise customers with extreme ownership of outcomes.
• Build trusted advisor relationships with CIO and CISO, driving value realization through Success Plans.
• Ensure renewal predictability by proactively managing risk and coordinating cross-functional resources.

Veza is the pioneer in identity security, providing an Access Graph platform to manage identity permissions across SaaS, cloud, on-prem, and custom applications. Now part of the ServiceNow family with over 30 billion access permissions under management, Veza offers the scale of an enterprise platform company while maintaining a security innovator's mission-driven focus.

• Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle.
• Understand customer pain points and strategic objectives and how they can be solved with Cyara’s technology.
• Build adoption and value plans with customers to set a long-term vision for success and growth.

Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless, reliable interactions across voice, digital, and AI channels. They foster a culture of curiosity, collaboration, and continuous learning with a global team.