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Role and Responsibilities:
- Own customer outcomes and ensure value realization throughout the lifecycle.
- Act as program manager for customer journeys, including professional services.
- Identify new opportunities and drive growth through cross-sell and upsell.
Skills and Expertise:
- 5+ years of Customer Success experience with large, multinational accounts.
- Strong technical acumen and ability to translate product strengths into business value.
- Proven ability to operate independently and coordinate global teams.
You Are:
- Organized and process-driven.
- Self-directed and comfortable working autonomously.
- Customer-focused and articulate.
Cyara
Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless, reliable interactions across voice, digital, and AI channels. They foster a culture of curiosity, collaboration, and continuous learning with a global team.