Customer Success Manager (Technical)

Accelerate Customer Value:

• Drive the customer's realization of value from Check Point's products and services.
• Assist and track ongoing adoption to ensure deployment and usage milestones are met.

Provide Top-Notch Customer Advocacy:

• Understand technical and strategic requirements and liaise with Products, Engineering, and Support.
• Ensure fulfillment of contracts and manage crisis situations effectively.

Develop Nurturing Relationships:

• Build and maintain relationships with key customer decision makers at executive and engineering levels.
• Lead account management strategy sessions including QBRs and cadence calls.

Identify New Opportunities:

• Upsell and cross-sell services by promoting value through customer experience.
• Work with implementation partners on strategic accounts and opportunities.