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About the Role:
- Own customer-facing response when customer trust is shaken by significant efficacy or product concerns.
- Lead investigations, translate technical findings, and drive engagement to formal resolution.
Key Responsibilities:
- Serve as the customer-facing owner for high-stakes technical situations.
- Coordinate with R&D to investigate customer-reported concerns and track outcomes.
- Set timeline expectations and identify recurring themes for process improvements.
What You Bring:
- 5-7 years in technical customer-facing roles like TAM, SE, or Support.
- Strong technical fluency in detection architecture and investigation tooling.
- Excellent communication and organizational skills, with cybersecurity experience required.
Compensation & Benefits:
- Base salary range: $107,100 — $154,000 USD.
- Eligible for bonus, equity, and comprehensive benefits package.
Abnormal
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Trusted by 4,500+ enterprises, they use behavioral AI to stop evolving threats and value diversity and inclusion.