Director, Technical Account Manager- Americas

About the Role:

• You will lead a diverse team of subject matter experts providing technical advice to practitioners securing critical infrastructure.
• You will drive transformational programs to increase efficiency and scale while maintaining world-class customer experience.
• You will use your extensive knowledge of security in industrial organizations to oversee a team of creative problem solvers.

Responsibilities:

• Build, mentor, and coach a world-class technical account management team.
• Establish relationships with key senior customer stakeholders to understand their technical needs.
• Act as an escalation point between customers and internal teams, partnered alongside the Customer Success Manager team.

Qualifications:

• Significant experience leading a customer-facing team in security at an industrial company.
• Advanced skills in network traffic analysis and experience with SIEM technologies like Splunk or Elastic.
• Strong organizational and time-management skills with ability to manage multiple stakeholders and projects.