Lead and mentor a team of technical account managers to drive customer success and product adoption.
Establish relationships with senior stakeholders and act as escalation point between customers and internal teams.
Work with engineering and product management to guide platform development and improve scalability.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure from cyber threats. The company is a remote-first, mission-driven team with a culture of authenticity, transparency, and trust.
Serve as a trusted advisor to industrial clients, driving adoption and satisfaction.
Manage account health, retention, and churn risk while collaborating with sales and technical teams.
Develop customer success plans and establish key relationships to achieve measurable business outcomes.
Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems that deliver water, power, and hospital services. They are a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Lead proactive risk mitigation and quality governance to identify systemic issues before they escalate.
Manage high-stakes escalations and incident response with a team of resolution specialists.
Drive cross-functional root-cause analysis and process improvements to enhance customer experience.
Human Interest is a fintech company that provides retirement benefits for small and medium-sized businesses. It is a high-growth company backed by top investors, with a culture focused on customer obsession and long-term orientation.
Develop technical and business subject matter expertise in xMatters use cases and products, leading clients through requirements and value mapping exercises.
Manage client expectations, adoption, and process improvement, supporting minor integration updates and knowledge transfer activities.
Communicate regularly with customers and account teams to build effective relationships and drive successful deployments.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events using their critical event management technology. They are part of a larger organization with offices worldwide, offering a collaborative culture where team members pitch in for customer success.
Serve as the primary technical liaison for customers, ensuring successful adoption and optimization of security solutions.
Provide advanced technical support and collaborate with product and engineering teams to resolve complex customer issues.
Conduct technical account reviews, onboarding sessions, and training to drive customer success and product adoption.
The company is a cybersecurity firm that helps organizations maximize the value of advanced security solutions. It is a fast-growing, remote-first company with a culture centered on collaboration, growth, and employee empowerment.
Own global governance and oversight of Major Incident Management functions within Enterprise Technology.
Manage incident resolution, stakeholder communication, and integration with ITSM processes to minimize business impact.
Drive continuous improvement through automation, AI, and data-driven solutions while leading a global team.
NBCUniversal is a leading media and entertainment company that creates and distributes world-class content across film, television, streaming, and theme parks. As a subsidiary of Comcast, it employs tens of thousands globally and fosters an inclusive culture with a focus on community impact and innovation.
Lead and grow the Customer Engineering team while staying hands-on with complex technical work.
Manage team capacity, performance, and develop clear growth plans.
Serve as the final technical escalation point and drive process improvements.
Cortex is an Engineering Operations Platform that helps engineering organizations improve operational maturity and reduce developer friction. The company has about 80 employees and recently raised $60M in Series C funding, fostering a culture of engineering excellence and remote collaboration.
Act as a technical expert handling complex customer challenges and leading strategic conversations.
Analyze customer data to identify trends and risks, and act as the voice of the customer internally.
Develop success plans and collaborate with cross-functional teams to drive business value.
Ping Identity provides an intelligent cloud identity platform for secure digital experiences. The company serves over half of the Fortune 100 and has a global workforce with a culture that champions individuality and digital freedom.
Serve as primary post-sales point of contact for industrial clients, driving adoption and satisfaction.
Develop deep understanding of Dragos’ OT cybersecurity offerings to align solutions with customer goals.
Own customer success plans, conduct business reviews, and collaborate with sales and engineering teams.
Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems. The remote-first mission-driven team across North America, Europe, Middle East, and APAC is built on authenticity, transparency, and trust.
Serve as a flexible technical resource for challenging customer situations, partnering with CSMs on short-term engagements.
Lead hands-on platform optimization, configuration reviews, and best-practice tuning to prevent recurring issues.
Document session recaps, advise on underused features, and surface patterns to Product and Engineering for systemic improvement.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. With 4,500+ enterprises trusting their behavioral AI platform, they foster a culture of innovation and security.
Independently manage strategic customer relationships to ensure long-term value realization across mid-market and enterprise accounts.
Lead success planning, drive adoption, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support.
Monitor account health using data-driven insights, proactively identify risks, and lead coordinated mitigation efforts.
Abnormal Security protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, and the company is dedicated to an inclusive, diverse culture.
Own strategic, high-ARR accounts as senior relationship owner and trusted advisor to security and engineering leadership.
Orchestrate cross-functional teams to align the platform with enterprise security outcomes and drive adoption and retention.
Proactively manage risk, coordinate escalations, and provide consultative guidance on AppSec strategy.
Endor Labs builds the Application Security platform for the software development revolution, helping teams identify and prioritize critical risks in their software estate. The company is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures, and is trusted by companies of all sizes.
Serve as Incident Commander across all severities, orchestrating response and enforcing company-wide standards.
Drive quality and accuracy in incident data, lead cross-org projects, and influence incident response practices.
Bring curiosity to every incident and retrospective, ensuring continuous improvement and stakeholder communication.
Twilio is shaping the future of communications with innovative solutions for hundreds of thousands of businesses and millions of developers worldwide. The company is remote-first, with a strong culture of connection and global inclusion, and empowers employees to make a global impact.
Act as a trusted advisor and primary interface between customers and NICE support organizations, managing escalations and driving resolution.
Analyze support activity trends, ensure SLAs and CSAT are met, and recommend improvements to close gaps.
Establish relationships with customer technical teams, lead root cause sessions, and advocate for customer requirements internally.
NICE is a global software company that provides AI-powered solutions for customer experience, financial crime, and public safety. With over 8,500 employees across 30+ countries, NICE fosters a fast-paced, collaborative, and creative environment where teams are comprised of the best of the best.
Serves as the client’s single point of contact and advocate for technical and security matters, building trusted relationships and understanding each client's environment and risk profile.
Acts as a strategic security advisor, aligning managed services capabilities to business objectives, security priorities, and regulatory requirements.
Owns the client health relationship, proactively monitoring service adoption and satisfaction, driving corrective action before issues impact renewal.
AHEAD builds platforms for digital business by weaving together cloud infrastructure, automation, and analytics. They prioritize creating a culture of belonging where all perspectives are valued and respected.
Serve as the dedicated technical advisor for Cyara's global top 20 strategic accounts, building deep knowledge of customer business goals and CX architecture.
Develop technical success plans, lead roadmap discussions, and recommend testing and monitoring strategies across voice, digital, and conversational AI channels.
Own complex technical escalations, coordinate with internal teams, and proactively identify risks to ensure durable customer confidence.
Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless interactions across voice and digital channels. They are a growing company with a global team that values curiosity, collaboration, and continuous learning, fostering an inclusive culture.
Drive strategic success planning and engagement across enterprise, highly regulated, and public sector accounts, from onboarding through renewal.
Partner with Customer Success Engineers to orchestrate a first-class onboarding experience and ensure customer use cases are delivered on time.
Proactively identify risks, develop mitigation plans, and collaborate with Sales to deliver Executive Business Reviews and QBRs.
Tines powers some of the world's most important workflows with an intelligent workflow platform that applies AI, automation, and integration. Founded in 2018, the company is growing rapidly and serves diverse customers from startups to public companies, fostering a culture of simplicity, speed, and soundness.
Provide prompt technical assistance to customers via ticketing, web meetings, or phone.
Troubleshoot and resolve customer issues end-to-end, building deep product expertise on a SaaS platform.
Document interactions and partner with Engineering to escalate complex technical issues.
Flashpoint is a pioneering leader in threat data and intelligence, empowering enterprises and government agencies to confront security challenges. It fosters a culture of diversity, inclusion, and belonging, with a globally distributed team.
Own the customer operating cadence from pilot kickoff through deployment, adoption, and final decision.
Coordinate stakeholders across customers, GTM, Product, Engineering, Security, and Legal for successful implementations.
Triage issues, drive accountability, and ensure structured feedback loops to Product and Engineering.
Tech Holding is a full-service consulting firm delivering predictable outcomes and high-quality solutions. Our team has senior experience from startups to Fortune 50 firms, emphasizing expertise, integrity, transparency, and dependability.
Lead high-impact incident response in a complex cloud environment, shaping how Atlassian responds to security events at scale.
Manage a team of 5-8 US-based incident responders, coaching them in investigations, decision-making, and executive communication.
Drive adoption of investigative AI tools and automation to improve triage speed, signal relevance, and operational consistency.
Atlassian creates software products that help teams collaborate globally. The company values diversity and inclusion, with a culture focused on unleashing team potential.