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Role Responsibilities:
- Manage the delivery of the Major Incident Management function, hands-on as required.
- Define and manage communication strategies for major incidents, ensuring all stakeholders are informed throughout the lifecycle.
- Serve as escalation point and lead post-incident reviews with executive management.
Qualifications:
- 10+ years in Major Incident Management or similar ITSM roles, with 8+ years managing a team.
- Strong ITIL/ITSM skill set and experience with modern AI tools and automation.
- Excellent communication and leadership skills, able to manage crisis situations and drive service improvement.
Work Arrangement:
- This is a fully remote position, requiring work during East Coast time zone and occasional off-hours support.
- Domestic and international travel may be required as needed.
NBCUniversal
NBCUniversal is a leading media and entertainment company that creates and distributes world-class content across film, television, streaming, and theme parks. As a subsidiary of Comcast, it employs tens of thousands globally and fosters an inclusive culture with a focus on community impact and innovation.