Lead and coordinate major incident war rooms from initiation through service restoration, driving cross-functional collaboration.
Provide timely executive-level updates and maintain accurate incident documentation, leveraging AI tools for efficiency.
Participate in a 24x7 on-call rotational support model for enterprise production incidents.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1,000 full-time professionals and a 99% project success rate, they maintain a culture of relentless performance and operate in 25 countries worldwide.
Oversee IT incidents from detection to resolution, coordinating cross-functional teams to minimize disruption.
Maintain accurate documentation, analyze trends, and ensure compliance with SLAs.
Facilitate post-incident reviews and drive process improvements to strengthen operational resilience.
Jobgether uses AI-powered matching to connect candidates with hiring companies, focusing on efficiency and fairness. They operate as a platform that processes applications and shares top-fitting candidates with employers, emphasizing innovation and continuous improvement.
Serve as Incident Commander across all severities, orchestrating response and enforcing company-wide standards.
Drive quality and accuracy in incident data, lead cross-org projects, and influence incident response practices.
Bring curiosity to every incident and retrospective, ensuring continuous improvement and stakeholder communication.
Twilio is shaping the future of communications with innovative solutions for hundreds of thousands of businesses and millions of developers worldwide. The company is remote-first, with a strong culture of connection and global inclusion, and empowers employees to make a global impact.
Lead end-to-end management of major production incidents, coordinating cross-functional teams from detection to resolution.
Drive improvements in operational reliability by reducing MTTD, MTTR, and optimizing on-call programs.
Facilitate blameless postmortems and establish incident management standards including severity frameworks and runbooks.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They focus on innovation and operational excellence within a globally distributed engineering organization.
Own the end-to-end major incident lifecycle, acting as Incident Commander for critical events.
Drive reliability metrics and improve MTTR for Yuno's 99.99% uptime target.
Run blameless postmortems and translate findings into actionable reliability improvements.
Yuno builds payment infrastructure for global market participation, enabling companies to integrate over 1,000 payment methods via a single API. They empower high-performing teams and use advanced AI for smart routing and fraud prevention across 80+ countries.
Lead and mentor a team of Incident Response analysts during active security incidents.
Serve as the primary customer-facing lead during investigations and crisis situations.
Coordinate incident triage, containment, eradication, and recovery efforts.
Check Point Software Technologies is the world's leading vendor of cyber security, facing the most sophisticated threats and attacks. The company has been recognized by Time Magazine, Newsweek, and Forbes as a top employer, with a global team of driven and innovative employees.
Lead the Remote Support and Systems Engineering teams, fostering a culture of accountability and continuous improvement.
Drive service quality by managing SLA performance, backlog health, and client satisfaction.
Mature ITIL-based Incident, Problem, Change, Request, and Major Incident Management processes.
We partner with growing, highly regulated organizations to provide secure, dependable IT environments. We are building a team of professionals who care about quality, ownership, and continuous improvement.
Partner with business development teams to design tailored CIR solutions for clients.
Oversee end-to-end delivery of CIR services including intake, operations, and quality assurance.
Drive adoption of advanced tools and develop training programs for global teams.
Integreon is a global provider of legal and business solutions to law firms, corporations, and professional services firms. With over 3,000 employees worldwide, they offer multi-lingual support and a culture of continuous learning.
Responsible for daily incident management of customer incidents, including incident response and forensic analysis of compromised systems.
Formulate and direct incident response efforts, prioritize response actions, and create legible incident reports describing compromise vectors and attacker methodologies.
Build and maintain incident response plans, playbooks, and sandbox/test lab environments to evaluate malicious code.
We protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation with a prevention-first approach. We are recognized by TIME, Newsweek, and Forbes for our excellence and workplace culture, and we value ownership, curiosity, and solving complex problems.
Oversee global 24/7 SOC operations monitoring ~3 million endpoints, including incident response and performance metrics.
Recruit, mentor, and train SOC analysts, develop career paths, and deliver ongoing training.
Identify and implement automation opportunities to reduce manual workload and improve efficiency.
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers and internal IT organizations worldwide. Backed by Insight Partners, Kaseya supports customers in over 20 countries and manages over 15 million endpoints; the culture is centered around innovation, accountability, and results.
Design, operate, and continuously tune platform monitoring across Dynatrace and Splunk.
Own the Single Pane of Glass dashboard and lead all P1/P2 incident responses.
Manage on-call rotation and deliver monthly SLA reports.
We are a growing Service-Disabled Veteran Owned company providing IT solutions to federal clients. We embrace remote work and invest in our employees' growth.
Lead and support the response to all security events and incidents across Twilio's global infrastructure, services, and applications.
Work cross-collaboratively to solve challenges related to a broad spectrum of threat actors and improve security posture.
Own the security incident lifecycle, participate in on-call rotation, and conduct post-incident betterments.
Twilio shapes the future of communications with innovative solutions for hundreds of thousands of businesses, empowering millions of developers worldwide. The company embraces a remote-first work culture and a strong culture of connection and global inclusion, fostering a vibrant and diverse team.
Lead the strategy, design, and operation of a Cyber Fusion Center including SOC, incident response, and security engineering.
Oversee SOC operations across internal teams and external MSSPs, leveraging AI-enabled platforms.
Drive operational excellence in monitoring, detection, and response, ensuring alignment with frameworks like MITRE ATT&CK.
PDMI provides pharmacy data processing and scalable solutions for private label Pharmacy Benefit Managers, health plans, and hospital systems. The company has been voted Best Employer in Ohio for five consecutive years and offers a collaborative, remote-friendly culture.
Lead a globally distributed IT support team across US, Finland, UK, and APAC, managing hiring, performance, and career development.
Drive AI-first ITSM transformation by migrating to Atomicwork and deploying AI-native ticket deflection and self-service workflows.
Own ITSM process design, governance, and SLA accountability across incident management, request fulfillment, and change management.
Oura empowers people to own their inner potential with award-winning products that track readiness, activity, and sleep. As a quickly growing company focused on health, they value team well-being and provide tools for best work.
Perform incident response and forensic analysis of compromised systems, identifying and recommending remediation.
Formulate and direct incident response efforts, prioritizing actions and creating detailed reports on compromise vectors and attacker methodologies.
Build incident response plans, playbooks, and attack scenarios for customer tabletop exercises, maintaining sandbox environments to evaluate malicious code.
Check Point Software Technologies is the world's leading vendor of cyber security, facing sophisticated threats and attacks. Honored by Time Magazine as one of the World's Best Companies and on Forbes' list of the World's Best Places to Work, we have a global team of driven and innovative people.
Manage day-to-day IT infrastructure and operational services, including networking, servers, cloud services, and endpoint management.
Lead and develop the IT Operations team, fostering accountability, collaboration, and continuous improvement.
Partner with Information Security to implement security best practices, disaster recovery, and business continuity capabilities.
Endeavour is a self-sustaining incubation platform for innovation within a larger ecosystem focused on sustainable infrastructure, developing energy, water, and waste treatment solutions. The company is a hub of change-makers with a strong sense of camaraderie, working to decentralize infrastructure and deploy profitable sustainable technologies.
Supervise and coach a team of IT support analysts handling inbound tickets, calls, and chats for a live digital court reporter product.
Lead incident response for high-severity events, coordinate cross-team escalations, and maintain runbooks and training materials.
Build and manage hardware kit provisioning, on-call schedules, and support metrics reporting to improve service quality.
Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. They are building a dedicated support team for their digital court reporter product, Maggie, and are roughly doubling their user base over the next year.
Plan, execute, and monitor strategic IT infrastructure projects from initiation to transition to business-as-usual operations.
Coordinate cross-functional teams including engineers, IT Security, and Implementation Managers to deliver project milestones and remove blockers.
Report project status, risks, and issues to senior leadership and ensure compliance with IT governance and security standards.
Eurofins Scientific is an international life sciences company providing analytical testing services to clients across multiple industries to make life and our environment safer, healthier, and more sustainable. With over 65,000 staff across 950 laboratories in 59 countries, Eurofins fosters a decentralized and entrepreneurial culture focused on innovation and quality.
Lead end-to-end management of critical project incidents during implementation phases including testing, cutover, and hypercare.
Coordinate cross-functional teams, facilitate incident calls, and drive root cause analysis to prevent recurring issues.
Communicate incident status and risks to executive stakeholders and support successful project delivery across international implementations.
The company specializes in large-scale Manhattan Active Warehouse Management and Order Management implementations. They are a partner company with a collaborative, multicultural environment working on international logistics and supply chain transformation programs.
Lead daily SOC operations and manage alert and incident response workflows.
Coach and develop SOC staff, conduct 1-on-1s, and manage shift schedules.
Drive continuous improvement through QA reviews, playbook enforcement, and KPI reporting.
CTS delivers comprehensive IT solutions to mission-driven organizations, specializing in nonprofits and educational institutions. With 90+ employees across the US and several other countries, the company fosters a culture of growth, collaboration, and innovation.