Senior Manager, IT Support
Benefits
4w PTO
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What you will do:
- Lead and develop a globally distributed IT support team across US, Finland, UK, and APAC, owning the full people management lifecycle.
- Drive Oura's AI-first modern ITSM transformation by leading the team through the ServiceNow-to-Atomicwork migration.
- Own ITSM process design, governance, and SLA accountability across incident management, request fulfillment, and change management.
We Would Love to Consider You for This Role if You Have:
- 10+ years in enterprise IT support, service management, or helpdesk leadership in a high-growth technology company.
- Deep ITSM platform ownership — ServiceNow, Atomicwork, Console, JSM, or equivalent.
- Proven ITSM process delivery and continuous improvement discipline built from the ground up.
Benefits:
- Competitive salary, health, dental, vision insurance, and mental health resources.
- An Oura Ring of your own during your tenure.
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off.
Oura
Oura empowers people to own their inner potential with award-winning products that track readiness, activity, and sleep. As a quickly growing company focused on health, they value team well-being and provide tools for best work.