Guide a managed service provider in delivering ITSM operational activities.
Drive enterprise-wide strategic initiatives to improve and optimize service management practices.
Design and mature service management processes aligned with ITIL, Agile, Lean, and DevOps.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture with a team of talented and energetic professionals.
Establish an SRE function, building a team of 4-6 and professionalizing incident management with clear processes and tooling.
Drive engineering excellence through design reviews, code reviews, and blameless retrospectives to foster a quality culture.
Lead people and projects, balancing incident response with a roadmap of observability and reliability engineering initiatives.
We are a fast-growing, remote cybersecurity company dedicated to enabling organizations to proactively find and fix exploitable attack vectors. Our team is a fusion of former special operations cyber operators and engineers, committed to a culture of respect, collaboration, and ownership.
Lead global end-user technology support strategy and ensure an exceptional IT experience for all employees.
Serve as the primary liaison between business stakeholders and global IT service partners.
Drive continual service improvement initiatives and enhance customer satisfaction across all user-facing IT services.
Celerion is committed to swift, exceptional clinical research through translational medicine. We use our experience, agility, and innovative research strategies to help get drugs to market faster.
Lead the strategy and performance of a high-impact client support organization serving the healthcare technology sector, focusing on operational excellence and customer advocacy.
Oversee day-to-day support operations, optimize KPIs including customer satisfaction, response times, and backlog management, and drive organizational transformation through AI adoption and automation.
Mentor managers, develop future leaders, and collaborate with Product, Engineering, and Customer Success to improve product quality and deliver seamless customer experiences.
Our partner is a healthcare technology company serving the sector with innovative SaaS solutions. They operate in a remote-first environment and foster a collaborative, innovation-focused culture supporting professional growth.
Lead and develop a team of 10–12 operations professionals in a fully remote environment.
Oversee operational execution, process optimization, and implementation of new programs.
Drive talent management, compliance, and cross-functional project coordination.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They focus on efficient, fair recruitment processes and support a diverse range of job opportunities.
Manage a group of assigned work requests and business process consulting projects.
Deliver webinars and workshops on ITIL, Project Portfolio Management, and Conversational AI.
Act as a solutions architect and assist clients with best practices for TeamDynamix adoption.
TeamDynamix provides technology solutions for IT service management, project portfolio management, and AI & automation. The company is remote-first with a flat structure and values diversity and inclusion.
Lead the strategic evolution of reliability engineering for ServiceNow's cloud platform, driving technical excellence and operational performance.
Define and execute change strategies for major SRE initiatives, including stakeholder engagement, impact assessments, and adoption risk management.
Manage incidents and escalations for SRE teams, ensuring performance and availability while developing management processes for Incident, Problem, Configuration, and Change management.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. The company has a growing global workforce and fosters an AI-native culture where technology and talent are unstoppable together.
Lead end-to-end ownership of process and technology improvement initiatives across Claims Adjudication BPaaS customers.
Manage complex program planning, delivery, and executive stakeholder communication across multiple client accounts.
Conduct operational assessments and partner with functional leaders to identify inefficiencies and scalability constraints.
HealthEdge provides software and services for healthcare administration, including BPaaS claims operations. The company operates in a remote-first environment and is an equal opportunity employer committed to workforce diversity.
Lead and develop a team of Remote Service Engineers to deliver exceptional technical support across scientific instruments and software.
Drive operational excellence by monitoring KPIs, implementing process improvements, and ensuring high-quality customer service.
Collaborate with cross-functional teams to optimize service delivery, manage talent pipelines, and promote continuous learning.
This position is listed on behalf of a partner company that manages applications and next steps. They value diversity, equity, accessibility, and employee well-being in a collaborative global work environment.
Lead and develop a remote team of Technical Support Specialists, driving operational excellence and customer satisfaction.
Manage technical escalations and collaborate with Product and Engineering to resolve complex issues.
Build scalable support processes and advocate for customer needs across the organization.
Attio is a CRM platform designed for go-to-market teams, leveraging AI to automate and understand customers. The company has raised $116M from top investors and fosters a culture of high standards, craft, and customer obsession.
Lead day-to-day operations and scale service delivery for field services engagements.
Standardize processes, develop talent, and drive performance through metrics.
Serve as a key escalation point for clients and internal stakeholders.
Myriad360 is a technology services company that provides IT infrastructure and field services solutions to clients. It is a growing organization that values operational excellence, accountability, and client satisfaction.
Manage ServiceNow platform operations, support, and enhancements for business optimization and workflow automation.
Collaborate with executive stakeholders to define platform strategy, roadmap, and prioritization.
Lead a team of developers, enforce governance, and ensure security compliance.
NWN is an AI-powered technology solutions provider for North American organizations. The company has over 1,000 employees and is committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score.
Lead the strategy and execution of enterprise reliability and operational performance.
Define and execute initiatives that improve service levels, reliability metrics, and operational visibility.
Drive automation, incident response, and metrics-driven reporting frameworks.
Jobgether uses AI-powered matching to connect candidates with hiring companies. They focus on efficient, objective candidate evaluation and partner with various employers.
Lead, mentor, and develop a team of engineers and administrators managing enterprise productivity platforms.
Oversee 24x7x365 operational support, including on-call rotations and escalation management.
Act as senior technical escalation point for complex incidents and drive platform enhancements.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 organizations, including 84% of the Fortune 500, and is committed to fostering an inclusive environment.
Lead, coach, and develop a team of Professional Services Engineers and Technical Project Leads, driving accountability for delivery quality and customer satisfaction.
Oversee delivery execution across networking and security engagements, ensuring scope adherence, technical quality, and proactive risk management.
Partner with Sales, Presales, PMO, and Practice Leadership to improve project handoffs, staffing alignment, and delivery readiness.
Myriad360 is a technology services company specializing in enterprise networking, cybersecurity, and infrastructure solutions. Consistently listed among Inc & Crain's 'Best Places to Work', they foster an inclusive culture with accessible leadership and a focus on employee development.
Manage day-to-day IT infrastructure and operational services, including networking, servers, cloud services, and endpoint management.
Lead and develop the IT Operations team, fostering accountability, collaboration, and continuous improvement.
Partner with Information Security to implement security best practices, disaster recovery, and business continuity capabilities.
Endeavour is a self-sustaining incubation platform for innovation within a larger ecosystem focused on sustainable infrastructure, developing energy, water, and waste treatment solutions. The company is a hub of change-makers with a strong sense of camaraderie, working to decentralize infrastructure and deploy profitable sustainable technologies.
Design and oversee technical solutions for clients, taking ownership of projects to ensure successful completion.
Lead and coordinate development team efforts, including providing constructive feedback and driving solutioning conversations.
Work independently as an individual contributor while also guiding the team, with expertise in ServiceNow platform cross-functionality.
Sigital is a ServiceNow Premier Partner that helps organizations align their IT Services and Operations Management strategy with their business and service delivery needs. It is a fast-growing professional services business with a focus on delivering high-quality ServiceNow solutions.
Oversee operational excellence across Integrated Care services, leading a team of 10-12 direct reports.
Manage special projects and strategic initiatives from planning through execution.
Drive process optimization and continuous improvement to enhance efficiency and service quality.
The company provides integrated care services with a focus on behavioral health and human services. It is a large organization that fosters a mission-driven culture and values employee engagement.
Oversee IT incidents from detection to resolution, coordinating cross-functional teams to minimize disruption.
Maintain accurate documentation, analyze trends, and ensure compliance with SLAs.
Facilitate post-incident reviews and drive process improvements to strengthen operational resilience.
Jobgether uses AI-powered matching to connect candidates with hiring companies, focusing on efficiency and fairness. They operate as a platform that processes applications and shares top-fitting candidates with employers, emphasizing innovation and continuous improvement.
Lead and scale the Managed Services Customer Success organization, developing strategies for customer retention, adoption, and value realization.
Build and manage a high-performing team of Solution Outcome Managers, establishing KPIs and scalable lifecycle programs.
Partner cross-functionally with sales, service delivery, and executive leadership to drive customer outcomes and growth.
Advizex, a Myriad360 company, delivers IT solutions across infrastructure, cloud, cybersecurity, and AI for healthcare, education, government, manufacturing, and retail. With over 50 years of experience and a growing portfolio, they maintain a customer-first culture and trusted expertise.