Plan, develop, and direct all aspects of onshore and offshore BPaaS activities to ensure operational efficiency and customer success.
Establish operational objectives, policies, and procedures in compliance with contracts and regulations, and develop strategies to achieve key performance measures.
Provide executive-level briefings to senior leadership and build collaborative relationships with client leadership to drive continuous improvement.
UST HealthProof is on a mission to reshape healthcare insurance by reducing administrative costs and building better healthcare experiences for health plans and their members. The company is run by leaders with strong health plan and technology backgrounds, fostering a supportive, start-up-like environment that nurtures individual growth.
Lead and develop a team of 10–12 operations professionals in a fully remote environment.
Oversee operational execution, process optimization, and implementation of new programs.
Drive talent management, compliance, and cross-functional project coordination.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They focus on efficient, fair recruitment processes and support a diverse range of job opportunities.
Lead the strategy and performance of a high-impact client support organization serving the healthcare technology sector, focusing on operational excellence and customer advocacy.
Oversee day-to-day support operations, optimize KPIs including customer satisfaction, response times, and backlog management, and drive organizational transformation through AI adoption and automation.
Mentor managers, develop future leaders, and collaborate with Product, Engineering, and Customer Success to improve product quality and deliver seamless customer experiences.
Our partner is a healthcare technology company serving the sector with innovative SaaS solutions. They operate in a remote-first environment and foster a collaborative, innovation-focused culture supporting professional growth.
Oversee operational excellence across Integrated Care services, leading a team of 10-12 direct reports.
Manage special projects and strategic initiatives from planning through execution.
Drive process optimization and continuous improvement to enhance efficiency and service quality.
The company provides integrated care services with a focus on behavioral health and human services. It is a large organization that fosters a mission-driven culture and values employee engagement.
Lead PowerUP training programs and modernize Operational Excellence content with GenAI and automation.
Deliver high-impact training sessions across formats and coach candidates through certification.
Drive continuous improvement capability using data-driven insights and align with global partners.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With 25,200 employees in 32 countries, it invests in new technologies and values inclusion and culture.
Lead development and implementation of Operational Excellence strategy across standardized work processes.
Manage Lean Six Sigma program, deploying continuous improvement tools and supporting operational initiatives.
Foster a culture of continuous improvement to enhance safety, reliability, productivity, cost performance, and quality.
Chemtrade is committed to delivering innovative solutions addressing complex customer challenges while prioritizing safety, sustainability, and environmental stewardship. Our talented and diverse workforce drives our ability to deliver exceptional products and services.
Facilitate enterprise-wide process improvement activities using LEAN/Six Sigma methodologies.
Prioritize and lead cross-functional project teams to ensure deadlines and objectives are met.
Consult with senior leadership and provide training to project teams on process improvement activities.
Centene is transforming the health of communities by providing high-quality healthcare and innovative health solutions. As a diversified national organization with 28 million members, they offer competitive benefits and a flexible approach to work with remote, hybrid, field or office schedules.
Lead and develop a high-performing onboarding operations team through coaching, performance management, and structured feedback.
Make sound, timely decisions on complex onboarding scenarios and maintain department SLAs.
Partner cross-functionally with internal teams to improve workflows, tooling, and onboarding effectiveness.
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Drive high-priority cross-functional initiatives from strategy through execution, spanning clinical operations, commercial growth, and revenue cycle.
Translate executive strategy into structured plans, align senior stakeholders, and anticipate risks before they become blockers.
Build analytical models, operational metrics, and business cases to equip leadership with data-driven decision-making.
InStride Health delivers specialty anxiety and OCD care for children, teens, and young adults by combining research-backed clinical care with innovative technology. As a Series C company scaling nationally, they foster a culture of heart, smart work, humility, and community.
You will own the end-to-end Professional Services organization, shaping customer onboarding and implementation.
You will design and implement a scalable delivery operating model to improve speed, quality, and predictability.
You will collaborate with Product and Engineering to align delivery processes with product architecture.
The partner company specializes in enterprise software delivery and implementation, focusing on turning operational execution into a strategic growth driver. They are a remote-first organization with an inclusive, mission-driven culture focused on customer impact and continuous improvement.
Act as a strategic partner to senior leadership, driving operational excellence and financial accountability across a large-scale analytics organization.
Manage capital and operating budgets, develop financial narratives, and support executive decision-making through tracking ROI and value realization.
Establish operational rhythms, lead planning processes, and drive cross-functional coordination to ensure alignment with organizational goals.
Our partner is a healthcare-focused organization driving innovation in analytics and operational excellence. They operate in a fast-moving environment with a collaborative culture focused on continuous improvement and organizational growth.
Lead the Enablement Business Operations function, including Learning Experience Design, governance, reporting, and logistics.
Ensure operational rigor with clear intake processes, prioritization frameworks, and reporting cadences across programs.
Partner with enablement leaders to meet operational needs and champion Samsara's operating principles globally.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to use IoT data for actionable insights. As a recently public company, Samsara fosters a culture of ownership, flexibility, and long-term building, with over 1,000 employees and a focus on improving safety, efficiency, and sustainability.
Develop and implement operational processes across the organization to improve efficiency and scalability.
Partner cross-functionally with Sales, Finance, HR, and Executive teams to drive accountability and collaboration.
Monitor performance metrics and implement automation initiatives to support growth.
Rhymetec is a rapidly growing cybersecurity and compliance firm helping organizations navigate complex security, privacy, and regulatory challenges. They provide services including vCISO, SOC 2, ISO 27001, HIPAA, and AI-powered security assessments.
Serve as a product expert to resolve customer concerns and provide tailored recommendations.
Own daily operational tasks including account configuration and program policy updates.
Identify and implement process improvements for maximum efficiency and quality.
Forma provides flexible benefits software that allows employees to choose how to spend their benefit allowances. The company has helped hundreds of notable companies and is recognized as a Great Place to Work.
Guide and mentor the customer support team to achieve operational goals and ensure the highest customer satisfaction.
Collaborate with planning on staffing, perform employee reviews, and drive process improvements across departments.
Monitor business metrics and implement improvements in user journeys and support workflows.
Eneba is building an open, safe and sustainable marketplace for gamers, supporting close to 20 million active users. The company is growing rapidly and values trust, safety, and market accessibility.
Lead execution and optimization of integrated clinical service operations across behavioral health, pharmacy, and nursing service lines.
Oversee workforce planning, capacity management, and performance tracking against key clinical and operational metrics.
Manage unit economics and translate growth strategies into operational roadmaps for new markets and payer partnerships.
Our partner is a mission-driven, high-growth healthcare organization focused on improving outcomes for complex patient populations through coordinated, value-based care. They operate in a fast-paced, remote-first environment with a strong focus on professional growth and cross-functional collaboration.
Manage a group of assigned work requests and business process consulting projects.
Deliver webinars and workshops on ITIL, Project Portfolio Management, and Conversational AI.
Act as a solutions architect and assist clients with best practices for TeamDynamix adoption.
TeamDynamix provides technology solutions for IT service management, project portfolio management, and AI & automation. The company is remote-first with a flat structure and values diversity and inclusion.
Lead operations strategy and service design for Core Administration BPaaS programs, shaping future-state operating models and supporting sales pursuits.
Work with health plan executives to assess current operations, define migration pathways to modern platforms, and design scalable service models.
Drive sales support through whiteboarding, proposals, and executive communication, translating operational capabilities into business outcomes.
HealthEdge provides software and services for health plans, focusing on core administration modernization and BPaaS solutions. The company is an equal opportunity employer committed to workforce diversity and has a remote-friendly, permanent full-time workforce.
Serve as operational second-in-command to the Program Manager, overseeing Specialist teams and driving operational excellence.
Analyze KPIs to identify trends and opportunities, then translate data into actionable recommendations.
Support process improvement initiatives, including documentation, training design, and system enhancements.
Nightingale Education Group is a nursing school focused on transforming healthcare access through exceptional nursing education. They have graduated nearly 5,000 nurses and emphasize a collaborative culture with professional development and work-life integration.
Lead and manage a team to ensure performance integrity, quality governance, and continuous process improvement.
Drive root cause analysis and corrective actions for major incidents and escalations.
Manage client and vendor relationships, ensuring SLA compliance and operational continuity.
HealthEdge is a healthcare technology company that provides software solutions for health insurance and benefits administration. It is an equal opportunity employer committed to workforce diversity.