Similar Jobs
See allQuality Program Manager
Evergreen Nephrology
US
Healthcare Operations
Quality Improvement
Leadership
Personal Injury Records & Demands Department Manager (Virtual Assistant)
The Ward Law Group
Leadership
Case Management
Process Improvement
Project Manager, Continuous Improvement Consultant
Liberty Mutual
US
Project Management
Process Improvement
Analytical Skills
Services Assistant Manager, Quality Relations
Nightingale Education Group
US
Operations Management
Data Analysis
Process Improvement
Team Lead, Order Management
Turnitin
Philippines
Salesforce
NetSuite
Order Management
Key Responsibilities:
- Own and enforce adherence to quality standards across the team.
- Lead root cause analysis following major incidents and escalations.
- Monitor team output and compliance metrics in real time.
Process Improvement:
- Proactively identify opportunities to improve service levels and reduce process defects.
- Collaborate with clients and internal teams to close process gaps.
- Update SOPs and job aids weekly.
Team Leadership:
- Set clear performance expectations and manage individual performance.
- Deliver on-floor training and mentorship for new joiners.
- Complete all mandatory training certifications on time.
HealthEdge
HealthEdge is a healthcare technology company that provides software solutions for health insurance and benefits administration. It is an equal opportunity employer committed to workforce diversity.