Lead day-to-day execution of clinical quality programs and manage Quality Improvement Specialists.
Oversee care gap closure, HEDIS, Medicare Stars, CKCC performance, and NCQA accreditation compliance.
Partner cross-functionally with Clinical Ops, Analytics, and Market Ops to drive quality initiatives.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic approach. We are a growing company committed to improving patient outcomes and quality of life, fostering a culture of innovation and compassion.
Oversee and manage the Demand Department, including specialists and team leads, to ensure efficient case progression and departmental performance.
Conduct performance evaluations, coach team members, and lead process improvement initiatives to meet KPIs and quality standards.
Collaborate with leadership to analyze data, implement workflows, and maintain client-focused service in a fast-paced environment.
The Ward Law Group is a personal injury law firm serving the community with compassion and excellence. The firm, recognized as one of the Best Places to Work, has offices in Miami Lakes, Manhattan, and Orlando, with upcoming locations in New Jersey and Texas.
Liberty Mutual's Agency Distribution Solutions team supports operations, finance, and strategy for Comparion Insurance Agency and LMIA, with over 1,500 agents across 150+ US locations. The company fosters an inclusive culture with comprehensive benefits and professional development opportunities.
Serve as operational second-in-command to the Program Manager, overseeing Specialist teams and driving operational excellence.
Analyze KPIs to identify trends and opportunities, then translate data into actionable recommendations.
Support process improvement initiatives, including documentation, training design, and system enhancements.
Nightingale Education Group is a nursing school focused on transforming healthcare access through exceptional nursing education. They have graduated nearly 5,000 nurses and emphasize a collaborative culture with professional development and work-life integration.
Lead day-to-day operations of the Philippines-based Order Management team, ensuring SLA achievement and high-quality order processing.
Drive team performance through KPIs, quality measures, and continuous improvement initiatives.
Foster a culture of accountability, collaboration, and professional development while managing operational risks.
Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. With over 16,000 academic institutions and corporations in more than 185 countries, they offer a remote-first culture and a diverse community united by a shared desire to make a difference.
Serve as a strategic leader and trusted advisor, managing client relationships and driving process improvements to exceed client expectations.
Collaborate cross-functionally with Operations, Quality, Training, Sales, Client Services, and Implementation teams to enhance service delivery and resolve issues.
Analyze service trends, lead proactive client meetings, and use data insights to optimize performance and communication.
bswift is a leading benefits administration company that provides cloud-based technology and services to simplify employee benefits for thousands of companies nationwide. The company employs a collaborative, inclusive team and has been recognized as one of Chicago's and the Nation's Best and Brightest Companies to Work For, fostering a culture of excellence, accountability, and superior service.
Serve as the primary client contact, owning overall account health, SLA performance, and issue resolution.
Lead client implementations and ongoing delivery by managing project plans, timelines, resources, and risks.
Design and lead a staffing quality control program across recruiting, onboarding, placement, and client delivery.
This company provides staffing and service delivery solutions, focusing on healthcare IT. The size and culture are not specified, but the role emphasizes quality control and process improvement.
Manage and support a team of RN quality reviewers, providing day-to-day people management, performance feedback, and coaching.
Identify and report on clinical quality trends by analyzing chart audit findings and quality data to inform improvement priorities.
Collect, organize, and maintain quality audit data, ensuring accurate records and dashboards for real-time visibility into team performance.
Thyme Care is a market-leading value-based oncology care enabler that partners with health plans, providers, and employers to deliver better outcomes and lower costs for cancer patients. As a tech-native organization with a focus on human connection, they employ a team of dedicated professionals committed to reimagining cancer care.
Supports quality improvement infrastructure across PACE centers, maintaining data systems and regulatory reporting.
Tracks participant safety events, ED and inpatient admissions, and facilitates Quality Improvement Committee operations.
Executes internal quality audits and prepares data summaries to drive measurable improvement.
Habitat Health empowers older adults through the Program of All-Inclusive Care for the Elderly (PACE), providing comprehensive medical care and daily support. Supported by leading healthcare investors, we are entering a period of significant growth and seek exceptional teammates.
Serve as Team Lead for the WV-QIP Phase II, providing executive-level VA subject matter expertise on Medical Center and VISN operations.
Lead development and implementation of quality improvement frameworks tailored to women Veterans' healthcare programs.
Coordinate stakeholder engagement activities and oversee assessment of performance data and site visit findings.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Founded in 2012 with over 300 employees nationwide, the company applies technology, creativity, and human-centered services to optimize mission delivery for agencies including the VA.
Lead the strategic evolution of reliability engineering for ServiceNow's cloud platform, driving technical excellence and operational performance.
Define and execute change strategies for major SRE initiatives, including stakeholder engagement, impact assessments, and adoption risk management.
Manage incidents and escalations for SRE teams, ensuring performance and availability while developing management processes for Incident, Problem, Configuration, and Change management.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. The company has a growing global workforce and fosters an AI-native culture where technology and talent are unstoppable together.
Oversee the development and continuous improvement of Quality Assurance and Training programs within Channel Services.
Foster a positive, professional, and engaging work environment that encourages collaboration and excellence.
Serve as a subject matter expert in credit union policies and member interaction channels to align quality standards with strategic goals.
Peak Credit Union is a financial institution focused on member service and community engagement. They deliver a respectful, professional culture and emphasize employee engagement and development.
Lead service delivery managers and teams to align execution with customer needs and long-term service transformation goals.
Define and advance the future-state operating model, translating strategy into roadmaps and measurable improvements in customer experience and efficiency.
Build performance discipline with KPI frameworks, dashboards, and operating reviews to manage workload, capacity, and service risks.
Daktronics designs, engineers, manufactures, and supports digital LED display technology and audio systems, creating products for sports venues and businesses worldwide. They offer meaningful work, flexible opportunities, competitive compensation, and benefits in a team-oriented culture.
Lead Medicaid operations and serve as the subject matter expert shaping service delivery and regulatory compliance.
Own client relationships, drive operational excellence, and implement process improvements across the team.
Develop and coach a high-performing remote team, fostering accountability, collaboration, and continuous growth.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. With over 150 customers in more than 120 countries and 25+ years of experience, the company fosters a culture of innovation and customer success.
Plan and manage cross-functional projects to reduce SG&A and improve operational efficiency.
Track KPIs, identify risks, and ensure initiatives stay on schedule and within scope.
Partner with Finance to quantify cost savings and support process standardization and automation.
LifeStance Health strives to help individuals, families, and communities with their mental health needs everywhere, every day. It is the fastest growing mental health practice group in the country, with a team that values belonging, empathy, courage, and one-team collaboration.
Conduct quality control reviews and modernize reporting structures for compliance and visibility.
Lead process documentation efforts including SOPs, QC workbooks, and scoring criteria.
Develop training materials and facilitate working sessions to drive process improvements.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. Recognized as a Top Workplace, the company supports public sector agencies and commercial enterprises globally with end-to-end managed IT services.
Drive measurable improvements in efficiency, customer experience, and cost-to-serve across Global Services functions including Service Coordination, Remote Technical Support, On-Site Technical Support, and Parts & Materials.
Establish and enforce operating norms, manage KPI and SLA frameworks, and use Lean/CI tools to reduce waste and improve service delivery workflows.
Partner with service leaders, business units, and IT to align operating models and ensure service operations are supported by effective systems, data, and governance.
Daktronics designs, engineers, manufactures, and supports digital LED display technology and audio systems for professional, college, and high school sports venues, businesses, and public spaces. The company offers competitive compensation and meaningful benefits in a culture that values learning, growth, and teamwork.
Own the Commercial Data & Analytics team's delivery pipeline from planning through execution, maintaining visibility across workstreams and proactively addressing risks.
Establish and continuously improve team operating standards, templates, and quality assurance processes to scale operational excellence.
Partner with the Head of Commercial Data & Analytics to develop the team's strategic roadmap and manage cadence for sprint planning, reviews, and capacity planning.
Impiricus is the first AI-powered HCP Engagement Engine, ethically connecting life sciences companies to physicians. Named #1 fastest growing company in North America by Deloitte in 2025, it was founded by a practicing physician and a pharma executive, and is guided by a council of 2,000+ HCP advisors.
Lead and mentor a team of 7-15 customer service agents through coaching, one-on-ones, and team huddles to enhance performance and service delivery.
Monitor real-time metrics, review interactions, and develop action plans to improve agent performance and customer satisfaction.
Collaborate with cross-functional teams to identify trends, optimize processes, and champion a proactive service model.
Palmetto is a leading clean tech company accelerating the transition to clean energy through innovative software, financial products, and services. They foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
Serves as primary contact for national and state cardiac/vascular registry data management.
Reviews medical records to identify patient care and quality issues, analyzing trends to improve outcomes.
Develops quality improvement initiatives and presents findings to departmental committees.
The University of Rochester is a leading research university in western New York. It employs thousands in higher education and health care, fostering a culture of inclusion and excellence.