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Client Partnership:
- Serve as the primary client contact, owning overall account health, SLA performance, and issue resolution.
- Act as the voice of the customer internally and lead regular client engagements.
Implementation & Delivery Leadership:
- Lead client implementations and ongoing delivery by managing project plans, timelines, resources, and risks.
- Coordinate cross-functional teams to ensure seamless execution and timely resolution of escalations.
Operational Performance & Reporting:
- Ensure compliance with client requirements and contractual standards.
- Develop and present performance reporting using SLAs, KPIs, and account metrics; analyze results and drive improvement actions.
Quality Control & Consultant Lifecycle Oversight:
- Design and lead a staffing quality control program across recruiting, onboarding, placement, and client delivery.
- Establish quality benchmarks, conduct audits, monitor consultant lifecycle metrics, and implement corrective actions.
Unknown
This company provides staffing and service delivery solutions, focusing on healthcare IT. The size and culture are not specified, but the role emphasizes quality control and process improvement.