Source Job

US

  • You will own the end-to-end Professional Services organization, shaping customer onboarding and implementation.
  • You will design and implement a scalable delivery operating model to improve speed, quality, and predictability.
  • You will collaborate with Product and Engineering to align delivery processes with product architecture.

SaaS Professional Services Leadership AI

20 jobs similar to Director of Professional Services US Operations

Jobs ranked by similarity.

Unlimited PTO

  • Lead all Professional Services engagements, including product optimization, strategic advisory, workflow transformation, and value realization initiatives.
  • Build and scale an AI Enablement & Consulting practice, including service offerings, methodologies, and customer-facing solutions.
  • Drive customer outcomes that increase product adoption, retention, expansion, and overall customer lifetime value.

Datarails is transforming how finance teams operate by bringing together data, automation, and AI into a unified platform for modern FP&A. The company offers a collaborative, team-oriented environment with opportunities for growth and ownership of your schedule.

US 16w maternity 16w paternity

  • Establish and build Vanta's Professional Services function from scratch, defining delivery methodology and service offerings.
  • Lead, hire, and develop a high-performing team, serving as executive escalation for complex engagements.
  • Own revenue, delivery, and P&L for Professional Services, partnering cross-functionally with Sales, CS, and Channel teams.

Vanta helps businesses automate compliance, security, and risk management to earn and prove trust. The company has a kind and talented team, with offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney, and is committed to diversity and inclusion.

US

  • Lead a team of technical consultants and project managers for Zscaler solution deployments in the AMS Central Region.
  • Manage cross-functional relationships across Sales, Customer Success, Product Management, and Support.
  • Drive operational excellence through process improvement, tooling, and effective KPI management.

Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure. With the world's largest security data lake powering its cloud-native Zero Trust Exchange platform, the company fosters a culture of execution centered on customer obsession, collaboration, and accountability.

US Canada Unlimited PTO

  • Oversee the AMER Technical Architecture team, managing complex implementations and strategic engagements across platform, AI, and security.
  • Coach senior technical talent to act as credible advisors focused on customer outcomes and consultative communication.
  • Develop repeatable delivery methods, templates, and standards while representing the practice in management discussions.

GitLab is the intelligent orchestration platform for DevSecOps, trusted by over 50 million users and more than 50% of the Fortune 100. With an all-remote, asynchronous culture, GitLab empowers high-performance teams through transparency, iteration, and collaboration.

US Canada

  • Lead and develop a team of value strategists to drive NNACV growth, pipeline origination, and executive customer intimacy across the region.
  • Build and scale Inspire Value intellectual property and AI-enabled delivery capabilities, including industry narratives, value models, and reusable methodologies.
  • Represent ServiceNow at executive forums and facilitate high-stakes customer workshops, white papers, and thought leadership.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together.

US

  • Lead engineering organization scaling, team building, and technical strategy.
  • Own end-to-end execution lifecycle with agile processes and operational excellence.
  • Partner with executive leadership to align technology with business goals.

Blooming Health provides an AI-powered platform that identifies social needs and barriers through real-time data, driving automated outreach in 55+ languages. It supports over 1,000 community organizations across the US, helping millions of members access care.

US

  • Lead and scale high-performing engineering teams to deliver high-quality SaaS software for the restaurant technology industry.
  • Drive engineering maturity by establishing metrics, sharpening processes, and instilling a culture of accountability and continuous improvement.
  • Champion an AI-driven software development lifecycle, staying close to the code and upskilling engineers at all levels.

HungerRush is a leading provider of integrated restaurant technology solutions, including a flagship cloud POS system. The company is remote-first and seeks to scale its engineering teams in a fast-paced, high-growth environment.

US Unlimited PTO

  • Lead the AI Services practice, owning vision, strategy, and P&L for revenue-generating AI-powered ITSM solutions.
  • Serve as executive-level AI advisor to clients, engaging C-suite to assess maturity and co-create AI-driven ITSM roadmaps.
  • Oversee architecture and delivery of ServiceNow AI solutions, including Now Assist, Virtual Agent, and Predictive Intelligence, ensuring best-practice implementation.

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams on-demand. With over $200 million in annual revenue and team members globally, Toptal is the world's largest fully remote workforce, fostering innovation, social interaction, and fun.

Global

  • Define and execute the long-term growth strategy for Managed Services, driving revenue, profitability, and customer success.
  • Build, lead, and scale Managed Services as a dedicated business area with operational excellence and commercial frameworks.
  • Own end-to-end customer lifecycle from conversion to renewal, aligning with enterprise sales and stakeholder engagement.

Miratech helps visionaries change the world through global IT services and consulting, driving digital transformation for large enterprises. With nearly 1000 professionals across 25+ countries and a 99% project success rate, we foster a culture of relentless performance and over 25% annual growth.

US Unlimited PTO

  • Lead, coach, and mentor a team of developers delivering client-facing implementations of Insurity's Sure Commercial platform.
  • Manage technical design, integrations, and development quality through go-live in a billable Professional Services model.
  • Build trusted client relationships, drive utilization, and communicate financial results and KPIs.

Insurity empowers insurance organizations with cloud-native, configurable insurance software for the Property & Casualty market. As the largest cloud-based provider in the sector, it employs a team that values innovation, teamwork, and continuous learning.

Global Unlimited PTO

  • Manage a team of Account Managers to drive upsell revenue and net revenue retention.
  • Train and develop Account Managers through hiring, onboarding, and ongoing sales enablement.
  • Attend Quarterly Business Reviews and pitch customers on additional features aligning with the product roadmap.

Constructor is a next-generation platform for search and discovery in ecommerce, built to optimize for revenue and conversion using proprietary AI and LLMs. Founded in 2019, the company powers over 1 billion queries daily across 150 languages and is used by major brands like Sephora and Under Armour, with a team that values empathy, openness, and continuous improvement.

US Unlimited PTO

  • Leads and scales net-new revenue motion in the Home Health and Hospice provider market.
  • Builds, coaches, and manages a team of Account Executives selling SaaS platforms.
  • Shapes go-to-market strategy and establishes repeatable sales processes in a startup environment.

Eleos Health helps deliver effective behavioral care through data and personalization. It is a growing healthcare startup with a team focused on giving clinicians the support they need.

Global

  • Lead end-to-end delivery of customer implementation engagements, translating outcomes into a delivery plan and driving execution.
  • Align multi-party teams on goals, outcomes, and ways of working, ensuring shared accountability and focus.
  • Proactively identify and mitigate risks, own stakeholder communication, and drive scope change control to protect delivery commitments.

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex business processes. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda offers a fully remote, global culture and has been named a Great Place to Work and GP Bullhound's Top 100 Next Unicorn.

US

  • Own the client relationship during implementation, conducting stakeholder interviews and ensuring alignment.
  • Lead solution deployments with clear project plans, milestones, and risk mitigation.
  • Leverage impact metrics to demonstrate ROI and support customer expansion.

Ascertain is building AI agents to automate administrative work for healthcare teams. Backed by Northwell Health and Deerfield Management, they save hundreds of staff hours weekly in major health systems and large specialty groups.

Canada 5w PTO

  • Lead the strategy and performance of a high-impact client support organization serving the healthcare technology sector, focusing on operational excellence and customer advocacy.
  • Oversee day-to-day support operations, optimize KPIs including customer satisfaction, response times, and backlog management, and drive organizational transformation through AI adoption and automation.
  • Mentor managers, develop future leaders, and collaborate with Product, Engineering, and Customer Success to improve product quality and deliver seamless customer experiences.

Our partner is a healthcare technology company serving the sector with innovative SaaS solutions. They operate in a remote-first environment and foster a collaborative, innovation-focused culture supporting professional growth.

US

  • Drive go-to-market execution for professional services offerings, partnering with sales teams to scope and sell services across enterprise finance customers.
  • Support creation of scalable services packages, including time-and-materials and fixed-fee models, while collaborating on deal structure and business case development.
  • Act as a trusted advisor to internal stakeholders, tailoring services strategies to financial services clients and shaping competitive positioning.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to ensure fair and efficient application reviews and are a global enterprise technology organization.

US Canada Unlimited PTO 12w maternity 12w paternity

  • Lead value realization planning for strategic and enterprise accounts, tracking outcomes and building measurement frameworks.
  • Build and maintain scaled AI value realization capabilities to enable customer success teams.
  • Own the design and maintenance of a customer outcome database connecting platform adoption signals to measurable business outcomes.

Webflow builds the world's leading AI-native Digital Experience Platform, enabling teams to design, launch, and optimize for the web without barriers. As a remote-first company, they operate with a culture of trust, transparency, and creativity, focused on bringing development superpowers to everyone.

United States Canada Unlimited PTO 12w maternity 12w paternity

  • Lead end-to-end implementation projects for new and existing customers, ensuring successful deployment and adoption of Swiftly's SaaS solutions.
  • Provide technical guidance on data migration, system integrations, and data quality validation, including working with GTFS, AVL, and GPS feeds.
  • Collaborate with cross-functional teams to drive platform adoption and deliver exceptional customer experiences.

Swiftly is a transit data platform that helps cities improve public transit efficiency. With over 200 agency clients, the company has a mission-driven culture focused on real-world impact.

Canada

  • Lead and develop software engineering teams responsible for enterprise SaaS products and platform services.
  • Drive technical execution and delivery using CI/CD, automated testing, and cloud-based distributed systems.
  • Participate in architecture reviews and ensure scalability, reliability, maintainability, and performance.

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Backed by Insight Partners, Kaseya has experienced sustained double-digit growth, supports customers in over 20 countries, and manages over 15 million endpoints, fostering a high-performance culture centered on innovation, accountability, and results.

Canada

  • Lead and build high-performing sales teams, driving customer delight and secure cloud transformation within your assigned region.
  • Recruit, hire and develop world-class sales talent, coach and motivate the team to overachieve on targets.
  • Act as the executive sponsor for key partners, create joint plans, generate pipeline, and drive opportunities to closure.

Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we leverage the world's largest security data lake to power our cloud-native Zero Trust Exchange platform, protecting customers from cyberattacks.