Source Job

• Own the vision and strategy for product support, defining best-in-class service levels and building a phased roadmap balancing long-term transformation with near-term quality.
• Lead, develop, and retain a high-performing support team, including internal staff and outsourced partners, fostering a resilient, customer-first culture.
• Architect the path to AI-augmented support, assessing workflows and tooling to design a scalable foundation and lead implementation and refinement.

Inspiren offers the most complete and connected ecosystem in senior living. Founded by a former Green Beret turned cardiothoracic nurse, the company provides integrated solutions that capture everything happening within a community, backed by nurse specialists and powerful analytics to drive efficiency, profitability, and better care outcomes.

• Lead the customer support org: hire, coach, and develop managers, frontline ICs, and support engineers while setting the technical bar.
• Define and execute AI-first support strategy: design how AI tooling deflects, triages, and assists, with measurable quality improvement each quarter.
• Own operations end-to-end: manage metrics, bug triage, staffing, knowledge layer, and act as senior escalation point for complex issues.

Triple Whale is an AI operating system for modern ecommerce that helps businesses see what's working, what's not, and what to do next, then takes action automatically. With over 60,000 brands like Pressed Juicery and True Classic using their platform, the company is driven by a customer-obsessed, fast-moving, and curious culture.

• Drive evolution of Global Support into proactive, intelligence-driven, AI-enabled customer operations through operational intelligence, escalation governance, and workflow automation.
• Lead cross-functional operational alignment across Support, Product, Engineering, and Customer Experience teams to modernize support operations.
• Oversee support operational tooling, systems optimization, and readiness for major releases and strategic initiatives.

Everbridge is a global leader in critical communications, public safety, and enterprise safety solutions, enabling organizations to deliver life-saving communications at scale. The company fosters a culture of operational excellence, innovation, and proactive customer advocacy.

• Lead a global, multi-region customer support organization with full ownership of key performance metrics.
• Drive the adoption of AI-assisted support solutions while ensuring personalized customer interactions.
• Develop and coach managers across multiple time zones, fostering a culture of accountability and continuous improvement.

The company is a fast-growing technology environment in the hospitality industry. It fosters a remote-first, inclusive, and collaborative culture with a globally distributed team.

• Provide strategic direction for the product support department's CRM, processes, and tooling to drive service improvement.
• Lead and develop a global team of support managers and team leads through growth and change.
• Define and implement AI-assisted support strategies, metrics frameworks, and self-service initiatives to optimize customer experience.

The Adaptavist Group is a global family of companies that helps businesses improve through enterprise software and services across ecosystems like Atlassian and AWS. With a remote-first culture and generous benefits, they employ a diverse team focused on collaboration and innovation.

• Own the end-to-end customer support experience, improving CSAT through AI-led operations and cross-functional escalation management.
• Lead a global team across US, Europe, and Hyderabad, building culture and operational excellence.
• Use data to advocate for customers, managing support health metrics and surfacing pain signals to leadership.

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. With over 2,000 customers and a culture focused on innovation and human-first values, the company builds solutions for customer success, product experience, and community.

• Serve as the primary relationship owner for client accounts, building executive-level relationships and leading governance meetings.
• Drive operational excellence by owning SOPs, workflows, and continuous improvement of operational standards.
• Ensure operational readiness and partner with leadership on onboarding and new program initiatives.

Vanna Health is transforming care for individuals living with serious mental illness through innovative partnerships and integrated care delivery. It is an equal opportunity employer committed to diversity and inclusion.

• Lead, coach, and develop the Customer Support team through hiring, training, and performance conversations.
• Manage daily operations of support queues and handle complex escalated customer issues.
• Monitor performance metrics using Zendesk and Sigma, identify trends, and drive data-informed improvements.

Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses and care for their clients. Founded in 2016, we are a remote-first team of curious and empathetic people headquartered in Toronto, trusted by tens of thousands of practitioners across 70+ countries.

• Lead and develop a high-performing Customer Support team, ensuring operational excellence across all service channels.
• Monitor KPIs such as SLA, CSAT, and resolution rates, using data to drive team performance and process improvements.
• Act as a hands-on leader during complex cases, supporting the team and collaborating with cross-functional teams.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company operates in a dynamic, collaborative environment focused on growth and innovation, with an emphasis on diversity and inclusion.

• Drive operational excellence across the Americas and Global Partner & Alliance organization as a senior leader.
• Act as strategic connector between Sales, Finance, Marketing, and Revenue Operations to improve forecasting and deal governance.
• Shape partner-driven revenue tracking, scaling, and optimization in a fast-paced SaaS environment.

Jobgether is an AI-powered job matching platform that helps candidates get reviewed quickly and fairly by hiring companies. They operate a remote-first model and focus on connecting top-fitting candidates with roles through automated shortlisting.

• Manage and coach a multi-tier Support team to deliver best-in-class omnichannel customer experience.
• Analyze team performance and ticket data to drive improvements in efficiency, quality, and response times.
• Collaborate cross-functionally with Support leadership, Product, and Engineering on initiatives to continually improve operations.

Boulevard provides a client experience platform for appointment-based self-care businesses. Our team values diverse backgrounds and embraces experimentation to drive impact.

• Lead the Prior Authorization and Financial Assistance team in a remote setting.
• Oversee large-scale healthcare operations and drive operational excellence.
• Develop and mentor high-performing teams to enhance patient support outcomes.

Shields Health Solutions provides specialty pharmacy management services to health systems, focusing on prior authorization and financial assistance. They are a rapidly growing organization committed to operational excellence and patient-centered care.

• Lead and develop a team of 10–12 operations professionals in a fully remote environment.
• Oversee operational execution, process optimization, and implementation of new programs.
• Drive talent management, compliance, and cross-functional project coordination.

Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They focus on efficient, fair recruitment processes and support a diverse range of job opportunities.

• Manage a portfolio of complex customer situations and lead a team of support staff across multiple SaaS products.
• Serve as the senior escalation point for executive-level issues, drafting communications and coordinating cross-functional resolution.
• Drive operational improvements through process design, knowledge management, and performance coaching.

Cordance accelerates growth of B2B SaaS companies through acquisition and tactical guidance. It is an experienced operator with a passion for software, partnering with founders to scale businesses.

• Own operational performance, optimizing clinical and administrative workflows to ensure high-quality patient care.
• Leverage technology and AI to enhance operations, patient experience, and drive growth across markets and payer networks.
• Collaborate closely with executive leadership to align operations with clinical objectives and company strategy.

Synapticure is a mission-driven digital health and life sciences company transforming care for those with neurodegenerative diseases. The company is remote-first, founded by patients and caregivers, and operates a dual-engine clinical and research platform.

• Own the design, architecture, and maintenance of support dashboards spanning voice, chat, AI, and agent performance.
• Lead and develop the workforce management function, including forecasting, scheduling, and capacity planning.
• Own the QA program end-to-end, including scorecard design, calibration, and sampling methodology.

Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution with a culture of transparency, integrity, innovation, and a service-first mindset.

• Serve as strategic partner to Regional Sales Leadership, driving alignment and enabling consistent performance against regional targets.
• Lead design and execution of core Sales Operations processes, ensuring scalability, consistency, and operational efficiency.
• Provide data-driven insight into sales performance, equipping leadership with clear reporting and actionable recommendations.

Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. With over 40,000 companies trusting their platform, representing over $50 billion in annual GMV, they foster an inclusive, remote-first culture with accessible leadership.

• Manage customer service operations end-to-end including escalation pathways, tooling, and metrics.
• Partner with engineering to translate operational needs into software tickets and with marketing on campaign operations.
• Build dashboards, track KPIs, and create systems and playbooks that let the organization scale.

Enveda is reinventing drug discovery by harnessing nature's intelligence to identify new medicines four times faster than industry standard. They are a Unicorn startup with a $150 million Series D, an award-winning culture recognized by Newsweek and Forbes, and a team driven by creativity, collaboration, and deep respect.

• Lead a global, multi-time-zone customer support organization with full accountability for first contact resolution, response and resolution times, CSAT, and retention.
• Apply deep hospitality or hospitality-technology experience to every escalation and process decision, understanding property operations and distribution.
• Deploy AI-assisted support with strong instincts for where it helps the hotelier and where it gets in the way, prioritizing accuracy over scale.

Cloudbeds is transforming hospitality with an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. The company is a completely remote team of over 650 employees across 40+ countries, named the World's Best Hotel PMS Solutions Provider and featured on Deloitte's Technology Fast 500.

• Lead and develop two support teams: Community Support for the global rater workforce and Tier 2 Internal Support for Welo Data teams.
• Design and maintain customer service automations including AI-assisted workflows, self-service tooling, and intelligent routing.
• Define KPIs, own reporting cadences, and use data to identify gaps, set priorities, and drive continuous improvement.

Welo Data is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver human judgment, data infrastructure, and evaluation systems to ensure AI model reliability across languages and cultures, supported by a global network of 500,000+ vetted experts spanning 300+ languages.