Lead, inspire, and mentor a high-performing team, fostering a culture of excellence and continuous learning.
Own commercial outcomes including net revenue retention, growth, and enrollment target achievement.
Collaborate cross-functionally to drive quick resolutions that showcase our commitment to member satisfaction.
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for all. It's a company of over 2,000 employees and is known for its award-winning culture and commitment to innovation and providing equity in benefits programs.
Define and evolve the Client Success service model for a portfolio-based segment.
Lead, coach, and develop a team of Client Success Managers responsible for a large portfolio of clients.
Partner cross-functionally with Sales, Product, Marketing, Operations, and Finance to improve the end-to-end client experience.
Included Health delivers integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers to provide high-quality care. They are an equal opportunity employer.
Own the operator relationship end-to-end as the strategic partner to senior living operators, driving adoption, demonstrating ROI, and securing renewals across a complex, multi-stakeholder book of business.
Drive commercial outcomes by leading executive business reviews with data-driven storytelling, spotting expansion opportunities, and maintaining ownership of net dollar retention.
Build account plans, mentor CSMs and CSDs, and represent the voice of the customer internally across Sales, Product, and the CCOE.
Inspiren offers the most complete and connected ecosystem in senior living, combining compassionate care with technology to bring peace of mind to residents, families, and staff. Backed by nurse specialists and powerful analytics, the company provides integrated solutions that drive efficiency, profitability, and better care outcomes for senior living operators.
Own end-to-end implementation, account management, and customer success for partner accounts, driving measurable outcomes.
Lead internal implementation efforts cross-functionally with Product, Member Marketing, and Clinical Operations.
Deliver quarterly business reviews to customers and influence stakeholders through data storytelling and communication.
Oshi Health is a virtual digestive health practice on a mission to transform GI care by combining compassionate, multidisciplinary care with innovative technology. The company is a high-growth, mission-driven startup with a remote-first culture and a focus on DEIB activities and professional development.
Manage day-to-day operations across functional areas, ensuring seamless execution across the full client lifecycle.
Lead client implementation processes end-to-end, driving cross-functional accountability across teams to deliver on implementation milestones and SLAs.
Bring together perspectives across teams to present data to Papa’s Executive leadership team and drive decisions to serve our clients and prospects.
Papa is a company built on human connection that provides social support by pairing older adults and families with trained companions, resulting in less loneliness and better health. Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, and Comcast Ventures.
Serve as the primary point of contact for clients, overseeing all aspects of the client life cycle.
Build deep knowledge of client needs, match them with Arine’s platform, and identify areas for additional capabilities.
Collaborate with Product, Engineering, and Delivery teams to monitor opportunities for new products and features.
Arine is a healthcare technology and clinical services company that optimizes medication management using data science and AI. Backed by leading investors, the company manages over 18 million lives and was ranked 236 on the 2024 Inc. 5000 list.
Lead and manage operations across multiple regions, geographies, and client programs.
Serve as the senior operational point of contact for key client relationships.
Lead, mentor, and develop a multi-layered team of Directors, Senior Managers, Managers, and frontline supervisors.
InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. They are committed to excellence and innovation, enabling them to redefine industry standards and create brighter futures for their clients and their customers.
Drive operational excellence across Customer Success, Support, Professional Services and Expansion organizations.
Translate the CCO’s vision into actionable results, ensuring clients receive a world-class experience.
Lead the organization through large scale change and transformation, ensuring a solid change management framework.
Tebra is an all-in-one EHR+ platform built exclusively for independent healthcare practices, connecting EHR software, billing, automation, telehealth solution, and marketing. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout.
Own and evolve the operating model for Maven’s Client Support function.
Lead and develop a team of Client Support Associates.
Bring the operational perspective into Product and Engineering conversations.
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. They provide clinical, emotional, and financial support through a digital platform, trusted by over 2,000 employers and health plans, and they have an award-winning culture.
Own and resolve complex customer scenarios with a strategic mindset.
Lead process improvement efforts and improve customer satisfaction.
Identify operational gaps through data analysis and field feedback.
Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. They are on a mission to personalize medical decisions for patients and physicians on a global scale.
Develop and maintain strong leadership-level relationships with customers.
Leverage customer data to provide clear, informative, and relevant information to drive improvements and solve complex problems.
Communicate consistently and proactively with customers to address their needs; anticipate potential concerns and ensure a great customer experience.
Wellframe helps healthcare organizations support health beyond the four walls of care delivery. They provide care transformation services, a patented engagement platform, clinical programs, and measurement, and seem to value trusted relationships between members and care teams.
Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
Build a unified 'Account Health' framework for every customer.
Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.
Define and execute the strategic vision, operating model, goals, and long-term roadmap for the Client Management organization.
Serve as executive sponsor and strategic leader for key client, broker, and consultant relationships.
Represent the voice of the client within executive leadership discussions and influence organizational priorities, service models, and business decisions.
AffirmedRx aims to improve healthcare outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. They are committed to making pharmacy benefits easy to understand, straightforward to access, and always in the best interest of employers.
Owns the design, evolution, and execution of the AI forward Care Teams Management System, to ensure Care Teams verticals operate as a single, integrated system.
Accountable for operational performance, efficiency, quality, and outcomes for the Care Teams Management System and its horizontal functions.
Foster a culture of continuous improvement across Care Teams by building engagement, shared ownership, and passion for better ways of working.
Omada Health is reverse engineering healthcare to deliver personalized care at scale, supporting chronic conditions outside of doctor visits. The company has served over two million members across 2,000+ employers, health plans, and health systems, and is certified as a Great Place to Work, striving for an inclusive culture.
Leads a team of clinicians and serves as a senior clinical owner for care delivery workflows.
Provides clinical support for program development and customer-facing clinical work.
Partners closely with Operations, Product, Member Success, Clinical Outcomes, Legal, Commercial, Customer Success, Solutions Consulting, and Marketing.
Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause.
Lead and inspire a team of Patient Support Specialists.
Establish and refine team KPIs related to outreach volume and scheduling conversions.
Partner with clinical, engagement, and product teams.
Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. They are developing a new approach to care that is designed around shared and lived experiences and brings care to the community. The company was founded in 2021 and is backed by leading healthcare and social impact investors.
Serve as the primary day-to-day point of contact for a Fortune 50 client, building trusted relationships and translating feedback into action.
Directly guide operations and marketing teams, diagnosing what's driving or inhibiting recruitment, program completion, user engagement, and job placement.
Identify longer-term opportunities and surface them to engineering, product, and learning design teams, translating learnings into scalable operational processes.
Pathstream's career mobility platform helps companies invest in their employees’ growth –a win-win that increases retention, advances DE&I outcomes, and ultimately builds a highly competitive future-ready workforce from within. We’re a tight-knit, hardworking, mission-driven team of ~60 employees who are passionate about transforming access to economic opportunity at scale.
Client Relationship Management: Build relationships across client organizations, serve as the primary point of contact and lead executive business reviews.
Customer Success & Feedback: Proactively monitor client health, resolve issues swiftly, and gather client insights to contribute to product improvement efforts.
Account Growth & Planning: Develop and execute strategic account plans, identifying and closing upsell and cross-sell opportunities.
Wheel is evolving the traditional care ecosystem by equipping innovative companies with a platform to deliver virtual care at scale. They offer strategies and technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
Lead and scale Kicksaw’s Healthcare & Life Sciences delivery practice, ensuring projects are delivered on time, within scope, and aligned to client business objectives.
Build trusted relationships with executive stakeholders and serve as a senior advisor for strategic client engagements.
Mentor and develop Engagement Managers, Delivery Leaders, and Consultants to foster a culture of accountability and operational excellence.
Kicksaw transforms the Salesforce consulting industry by putting employees and customers first, helping companies manage implementation processes and create unmatched client relationships. As a leader in the Salesforce ecosystem, the company fosters a collaborative, values-driven culture with a high-performing team.
Own the long-term success and commercial growth of a portfolio of enterprise clients, ensuring retention and expansion.
Develop and execute tailored account success plans aligned with client strategic objectives and identify expansion opportunities.
Lead high-impact client engagements including executive reviews and workshops, serving as primary point of contact across the client lifecycle.
Later is an AI-powered influencer marketing platform that helps brands create campaigns by combining real creator relationships and data-driven insights. The company is trusted by major enterprise brands and fosters an inclusive, culture-add mindset with a focus on equity and diversity.