Source Job

• Define and execute implementation playbooks that ensure repeatable, high-quality client launches across all clients.
• Build a scalable, automation-first implementation model that enables growth without linear headcount increases.
• Lead the handoff process between Sales (pre-contract) and Client Services (post-launch), ensuring continuity and alignment with multiple internal teams.

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients. Founded by Dr. Tom X. Lee, Galileo is a team of leading innovators from healthcare, technology, and human-centered design.

• Lead end-to-end implementations for clients, owning the project plan and stakeholder communication.
• Manage multiple concurrent implementations across mid-market and enterprise segments; build trusted client relationships.
• Proactively identify implementation risks and drive resolution, escalating early when needed.

Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. They have over 2,000 employers and health plans as clients and have received awards for their culture and innovation.

• Lead, inspire, and mentor a high-performing team, fostering a culture of excellence and continuous learning.
• Own commercial outcomes including net revenue retention, growth, and enrollment target achievement.
• Collaborate cross-functionally to drive quick resolutions that showcase our commitment to member satisfaction.

Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for all. It's a company of over 2,000 employees and is known for its award-winning culture and commitment to innovation and providing equity in benefits programs.

• Define and evolve the Client Success service model for a portfolio-based segment.
• Lead, coach, and develop a team of Client Success Managers responsible for a large portfolio of clients.
• Partner cross-functionally with Sales, Product, Marketing, Operations, and Finance to improve the end-to-end client experience.

Included Health delivers integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers to provide high-quality care. They are an equal opportunity employer.

• Work with business teams to understand key cross-functional operational workflows.
• Own and execute the product roadmap for the Field Enablement workstream.
• Act as the primary product authority for Salesforce Service Cloud implementation.

Aledade, a public benefit corporation, empowers independent primary care. They were founded in 2014 and have become the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.

• Lead Talkdesk’s Strategic HLS Healthcare & Life Sciences (HLS) customer implementation projects from kick-off to completion.
• Manage multiple customer projects simultaneously; work with customers, partners, & internal solutions consultants to drive positive progress.
• Proactively identify risks pertaining to time, scope, & budget and develop comprehensive mitigation strategies with clear communication plan.

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Its global team of innovators is customer-obsessed and building AI-first solutions that put empathy, trust, and transparency at the center of every interaction.

• Lead and coach Senior Project Managers to deliver high-quality qualitative research at speed.
• Translate client objectives into clear qualitative research plans and actionable execution strategies.
• Build and maintain a culture of client-first execution and continuous improvement.

Konovo is a global healthcare intelligence company on a mission to transform research through technology- enabling faster, better, connected insights. With over 300 employees across 5 countries, we collaborate to support some of the most prominent names in healthcare.

• Represent ServiceNow's vision and strategy directly to provider executives.
• Drive net new pipeline by bringing operationally grounded, solution-level expertise into conversations with provider executives and senior leaders.
• Partner with account executives and their teams to progress pipeline by infusing industry expertise into account strategy.

ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. They seamlessly connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Responsible for managing and growing client relationships through hands on partnership and collaboration with both EnableComp operations and sales leadership.
• Focuses on delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through consistent, proactive communication.
• Acts as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share.

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations. With over 24 years of experience, they leverage their unified E360 RCM™ intelligent automation platform to improve financial sustainability. EnableComp is a multi-year recipient the Top Workplaces award.

• Cultivate relationships with C-Suite executives and maintain a strong executive presence.
• Lead the implementation and delivery of the Strategic Services portfolio.
• Create and manage customer Success Plans that align with each institutions’ goals.

Civitas Learning helps colleges and universities apply their student data to maximize institutional impact and improve student outcomes. Their flexible Student Impact Platform creates actionable insights, enabling higher education institutions to pinpoint students at risk.

• Create and execute a scalable sales strategy.
• Translate capabilities into clear market positioning.
• Build predictable pipeline coverage and opportunity qualification.

HealthAxis provides core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. They foster a vibrant and human-centric environment.

• Lead and develop a sales team to achieve monthly revenue targets.
• Improve sales processes and execution through strategic initiatives.
• Collaborate cross-functionally to inform strategy and product direction.

Columbia General delivers life-saving solutions nationwide. They value building a high-performance sales culture and supporting employee growth.

• Serve as strategic lead for and own enterprise customer relationships.
• Develop and execute tailored customer success strategies.
• Facilitate EBRs with senior/executive stakeholders, highlighting value and ROI.

AvaSure partners with hospitals to help solve complex challenges. We offer benefits and focus on growth.

• Drive net-new logo acquisition and lead strategic expansion and long-term revenue growth within existing client relationships.
• Focus on opening new buying relationships, building pipeline, and closing complex healthcare SaaS deals.
• Lead the end-to-end new business motion, including territory planning, prospecting, discovery, executive agreement, demonstrations, contract negotiation, and close

Experian is a global data and technology company, powering opportunities for people and businesses around the world. With 23,300 people across 32 countries, they invest in people and new advanced technologies to unlock the power of data and to innovate.

• Architect and ensure delivery of initiatives that drive business outcomes and maximize client success.
• Guide the design of scalable program governance, delivery, and measurement approaches.
• Represent Gainsight as an executive sponsor in customer forums, influencing decisions and building advocacy.

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.

• End to end delivery of multi-domain Privia Data Foundry, Reporting, Dashboards and Analytics with a cloud native architecture and lead AI initiatives.
• Maintain accountability for data pipelines, reliability, scalability, security, uptime and performance of each of the services.
• Lead, mentor and grow a high performing, global, diverse engineering and product delivery organization.

Privia Health is a technology-driven, national physician enablement company. They collaborate with medical groups, health plans, and health systems to optimize physician practices and improve patient experiences. The Privia Platform consists of scalable operations and cloud-based technology.

• Architect and drive Change Management Strategy for complex enterprise implementations.
• Serve as the trusted advisor to C-level and senior leadership.
• Lead the entire implementation lifecycle from discovery and design to rollout.

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system. Gong has more than 5,000 companies around the world and is built on ambitious goals, and passionate people.

• Implement, manage, and grow both new and existing SMB customer base, driving adoption, retention, and expansion.
• Serve as a subject matter expert and point of escalation for all SMB customers.
• Build and execute plans to accelerate revenue through Omada marketing best practices; ensure enrollment forecasts are met or exceeded.

Omada Health is on a mission to inspire and nurture lifelong health, one day at a time. Omada's virtual care teams help individuals living with chronic conditions achieve long-term health improvements by combining the latest and breakthrough behavioral science. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems.

• Establish trust with key clients by empowering their ability to execute impactful, data-driven insights.
• Serve as a thought-partner to our customers, demonstrating understanding of their needs and how that translates to Komodo’s products.
• Develop analytical frameworks, interactive visualizations, documentation and/or other materials to standardize how customers understand Komodo’s data.

Komodo Health aims to reduce the global burden of disease through smarter use of data. They've built the Healthcare Map using real-world patient data and algorithms to answer healthcare's complex questions and help clients unlock insights. Komodo Health has a hybrid work model with hubs in San Francisco, New York City, and Chicago.

• Translate organizational priorities into near-term delivery commitments and long-term capability investments.
• Drive on-time, high-quality delivery across a complex cross-functional program.
• Build and sustain strong working relationships across Customer Success Managers, Engineering, Design, and Architecture.

ServiceNow is the AI control tower for business reinvention. Their AI platform brings together any AI, any data, and any workflow helping 85% of the Fortune 500 work smarter, faster, and better. They're building an AI-native culture where technology and talent are unstoppable together, and they're just getting started.