Partner with the client to solution customer problems and identify additional potential business opportunities.
Enable quick wins for the organization by leveraging assets and teams within, with a focus on customer success.
Provide strategic leadership for extensive interrelated programs of work to ensure that we are enabling change and delivering benefits in line with overall business strategic aims.
HealthEdge commits to building an inclusive environment and culture that supports the diverse representation of our teams. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.
Lead, coach, and develop a team of Senior Customer Success Executives and Customer Success Executives.
Define and execute a customer success strategy focused on retention, expansion, adoption, and long-term customer health.
Build strong executive-level relationships with customer stakeholders and serve as an executive sponsor for key strategic accounts.
Carrot is a global, comprehensive fertility and family care platform. They support members and their families through many of life's most memorable moments and is trusted by many of the world’s leading multinational employers. Carrot's global workforce has been acknowledged with several accolades.
Turnitin partners with educators and institutions to develop learning integrity solutions. They are a global organization with team members in over 35 countries and experience a remote-first culture.
Lead, inspire, and mentor a high-performing team, fostering a culture of excellence and continuous learning.
Own commercial outcomes including net revenue retention, growth, and enrollment target achievement.
Collaborate cross-functionally to drive quick resolutions that showcase our commitment to member satisfaction.
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for all. It's a company of over 2,000 employees and is known for its award-winning culture and commitment to innovation and providing equity in benefits programs.
Lead, mentor, and coach a team of Customer Success Managers, ensuring they deliver exceptional customer experiences.
Monitor and analyze team performance metrics to drive consistent and scalable customer success outcomes.
Communicate effectively, present ideas, and build partnerships with contacts both inside and outside your immediate area of expertise.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. With over 16,000 academic institutions, publishers, and corporations using their services, Turnitin fosters a remote-first culture that prioritizes overall well-being.
Exceed software and services sales targets by developing strategic account plans.
Build strong relationships with C-level executives, positioning Smartsheet as a partner.
Identify expansion opportunities within existing accounts and proactively offer solutions.
Smartsheet helps people and teams achieve their goals with seamless work management and scalable solutions. They empower teams to automate tasks, uncover insights, and scale smarter, fostering a culture of trust and innovation.
Maintain executive relationships, lead projects, and serve as an escalation point for key accounts.
Develop strategic account plans to drive customer and Nuvolo’s growth.
Help foster adoption by raising client awareness and leveraging new product features and functionality.
Nuvolo is a global leader in modern, cloud-based Connected Workplace solutions built on ServiceNow. The company provides a platform to manage people, physical locations, assets, and work across departments while providing generous compensation, excellent benefits, and a passionate team culture.
Own and execute a comprehensive territory plan that balances new business acquisition with renewal and expansion strategies.
Identify and engage new prospects through data-driven outreach, leveraging effective discovery skills to uncover needs and align solutions.
Maintain and grow relationships across multiple stakeholders within a district, ensuring smooth transitions when leadership changes.
Lexia Learning is an education essentials company helping millions of educators and students feel more universally valued each and every day. They value simplicity, certainty and making a difference for the future, with people committed to making the most of each moment.
Develop and execute customer success strategies focused on customer retention, adoption, value realization, and expansion opportunities.
Librestream delivers advanced AR and AI-driven software that empowers frontline workers in industries like manufacturing, energy, and aerospace. They connect field technicians with remote experts using real-time video collaboration, AR guidance, and digital workflows. Harris is a leading provider of mission critical software to the public sector in North America.
Drive operational excellence across Customer Success, Support, Professional Services and Expansion organizations.
Translate the CCO’s vision into actionable results, ensuring clients receive a world-class experience.
Lead the organization through large scale change and transformation, ensuring a solid change management framework.
Tebra is an all-in-one EHR+ platform built exclusively for independent healthcare practices, connecting EHR software, billing, automation, telehealth solution, and marketing. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout.
Identify, develop, and qualify new business opportunities across K–12 Schools and Campus & Universities markets.
Own the full sales cycle from prospecting and discovery through solution development, proposal strategy, negotiation, and contract execution.
Build strong relationships with superintendents, university administrators, procurement leaders, executive stakeholders, and C-suite decision makers.
Sodexo is a global company that provides on-site food and facilities management services, benefits and rewards, and personal and home services. They operate in 55 countries and serve over 100 million consumers each day with a focus on innovation, efficiency, and excellence.
Own and elevate retention outcomes: Drive measurable improvements in customer retention.
Transform the CSM model: Continue to drive the team towards a proactive, lifecycle-driven engagement model.
Build a high-performing org: Recruit, coach, and develop a team of CSMs and managers.
Owner is the AI-native system local business owners use to succeed, starting with restaurants. They're building the system that replaces the many tools owners use to run their business. The team is now in the low hundreds and scaling even faster to keep pace with customer growth.
Maintain a revenue base by managing retaining and expanding a book of business.
Build strong, multi-threaded relationships with your assigned customer portfolio and support them as their the key contact and advocate.
Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage.
Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots.
Architect and ensure delivery of initiatives that drive business outcomes and maximize client success.
Guide the design of scalable program governance, delivery, and measurement approaches.
Represent Gainsight as an executive sponsor in customer forums, influencing decisions and building advocacy.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.
Architect premium engagement strategy, owning vision, design, and execution of engagement initiatives.
Drive the event blueprint, leading the strategic agenda and delivery for customer immersion experiences.
Unify cross-functional ecosystems, bridging self-starting teams into a cohesive experience for customers.
Hirevue transforms how organizations discover, engage, and hire talent with its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers.
Own and grow a portfolio of accounts with net revenue retention and expansion above 100%.
Build account plans with top customers focusing on mutual-success and customer value, with clear revenue targets and growth milestones.
Hunt relentlessly for expansion opportunities to negotiate renewals and identify upsell and cross-sell motions.
Mitratech builds products that simplify operations in Legal, Risk, Compliance, and HR. They are a globally dispersed team that supports individual excellence and takes pride in its diverse and inclusive work culture.
Manage the renewal process for high-value customer accounts, maintaining client relationships and addressing retention challenges.
Proactively mitigate churn risks, identify growth opportunities, and collaborate with sales and customer success teams.
Build client relationships, understand needs, address concerns, and identify opportunities to provide tailored solutions.
1Password is building the foundation for a safe, productive digital future. They have surpassed $400M in ARR and are continuing to accelerate, earning a spot on the Forbes Cloud 100 and teaming up with partners like Oracle Red Bull Racing.
Drive adoption, interpret engagement data, and guide institutions in optimizing their communication strategies.
Lead customers through onboarding and implementation to establish a strong foundation for long-term success.
Build strong, trust-based relationships with customers by combining data-driven insights with a deep understanding of their unique challenges.
Mongoose is on a mission to change lives by making conversation intelligence accessible to all in higher education. Their AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide. They value diversity and inclusion.
Own the full sales cycle—from prospecting to closing.
Build a thriving pipeline through creative outreach and strategic follow-ups.
Partner closely with Marketing, SDRs, and Client Success to ensure a smooth journey.
Mongoose's AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide in higher education. They partner with over 4,000 teams across more than 950 higher education institutions and celebrate diversity in all its forms.