Key Responsibilities:
- Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts.
- Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.
- Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership.
Qualifications:
- 5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech.
- Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets.
- Strong ability to build and maintain executive-level relationships within higher education institutions.
Total Rewards @ Turnitin:
- Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education.
- You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.
- In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges.
Turnitin
Turnitin partners with educators and institutions to develop learning integrity solutions. They are a global organization with team members in over 35 countries and experience a remote-first culture.