Onboard new campus partners and ensure successful implementation of services.
Track utilization of teletherapy sessions and provide solutions.
Serve as a bridge between campuses and BetterMynd units.
BetterMynd aims to enhance the accessibility of mental health resources for college students. They accomplish this through a national network of licensed clinicians and virtual counseling technology, assisting colleges in supporting their students' mental health needs.
Independently handle and resolve learner inquiries through various communication channels in a timely and professional manner.
Provide accurate information to ensure learners’ needs are fully understood, and their issues are effectively resolved.
Maintain service excellence in line with established quality and efficiency benchmarks (SLAs).
Cambly is transforming how the world learns English with millions of learners and thousands of native English-speaking tutors. They've created a platform where real conversations lead to real fluency, building authentic human connections that break down barriers and open up opportunities.
Support customers via live chat, email, and video calls.
Resolve complex technical issues and ensure seamless user experiences.
Analyze trends and provide insights on technical issues.
Newsela is an education technology company focused on delivering meaningful classroom learning. They provide AI-powered solutions designed to drive student engagement and empower teachers.