Remote Customer service Jobs • EdTech

The Vice President of Customer Success is accountable for driving adoption, retention, and Net Revenue Retention (NRR) by leading a high-performing, strategically aligned Customer Success organization. This role is central to how MagicSchool delivers value to customers, ensuring that every engagement drives measurable outcomes, expansion opportunities, and long-term loyalty.

As a Customer Success Specialist, serve as the primary contact for a portfolio of B2B clients after they go live with our Learning Management System (LMS). Support training administrators by guiding them through onboarding, product usage, and best practices to help our clients feel confident, supported, and successful.