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About You:
- 2-3 years in customer or technical support.
- Strong problem-solving with API integrations.
- Experience with Salesforce, Slack, or Google.
What You’ll Be Doing:
- Support customers via chat, email, and video.
- Resolve technical issues for seamless experiences.
- Analyze and clarify issues to provide solutions.
Why you’ll love working at Newsela:
- Comprehensive medical benefits and HSA.
- Tech stipend to assist with WFH.
- Flexible PTO and paid sick time off.
Newsela
Newsela is an education technology company focused on delivering meaningful classroom learning. They provide AI-powered solutions designed to drive student engagement and empower teachers.