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Global

  • Independently handle and resolve learner inquiries through various communication channels in a timely and professional manner.
  • Provide accurate information to ensure learners’ needs are fully understood, and their issues are effectively resolved.
  • Maintain service excellence in line with established quality and efficiency benchmarks (SLAs).

Problem-solving Tech-savvy Communication Customer Success EdTech

20 jobs similar to Student Support Specialist

Jobs ranked by similarity.

Europe

  • Manage customer inquiries via phone, email, or video calls.
  • Assist customers with questions related to the vehicle rental and pickup process.
  • Collaborate with SIXT branches located in different countries.

SIXT is a globally leading mobility service provider with a revenue of €4.00 billion. They have around 9,000 employees worldwide and are present in more than 110 countries at 2,000 rental stations with their franchise partners.

US

  • Collaborate with core team members and department heads to navigate customers' needs and deliver optimal results.
  • Interact with customers, building strong relationships, and practicing customer advocacy.
  • Eager to learn, strives for excellence, and is committed to building a long-term career.

Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Europe 4w PTO

  • Provide email and chat support (no phone calls!) to users.
  • Answer common "how-to" and FAQ-type questions; assist with account management and payment-related issues.
  • Guide users through troubleshooting steps with patience and clarity.

Sutherland Bulgaria brings great people together to do exceptional things. They are looking for motivated Customer Service Professionals to join their team supporting the world’s leading music streaming platform, with over 422 million monthly active users across 180+ countries.

$16–$18/hr
US

  • Handle student interactions (Calls, Chat, Texts and Emails) with empathy and understanding.
  • Collect and organize student feedback or product bugs; share with CX management team and/or other company stakeholders.
  • Prioritize multiple deliverables and responsibilities, with the ability to change focus quickly and efficiently.

Aceable is a mobile education platform offering affordable and engaging online courses. They are dedicated to helping people achieve their goals through online certification and have been recognized as one of the Best Places to Work.

Global

  • Deliver fast, accurate, and empathetic support to workplace customers.
  • Navigate tools to investigate cases and maintain accurate documentation.
  • Apply sound judgment to troubleshoot issues and improve customer experiences.

Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.

$1,530–$1,700/mo
Philippines

  • Compose email and text correspondence, prepare reports, and analyze documents.
  • Attend virtual meetings and phone conferences, interpreting Mandarin and English between parties.
  • Manage the CEO's calendar, scheduling business appointments, meetings, and calls.

Wing is on a mission of redefining the future of work for companies worldwide. They aim to be the one-stop shop for companies looking to build world-class teams and place their operations on autopilot.

Global

  • Possess German proficiency with fluent English skills.
  • Display customer orientation with a passion for service and assisting customers 24/7.
  • Have professional experience with at least 1 year in a similar role.

SIXT is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Its mobility platform ONE combines SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription).

Europe

  • Respond to customer requests via multiple channels, updating CRM systems with relevant information.
  • Build strong customer relationships by handling inquiries with speed and professionalism.
  • Promote customer retention and loyalty by supporting successful inquiry outcomes.

Concentrix is a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with technology and integrated solutions. They're a large company with over 440,000 employees globally and a culture focused on career growth and recognition.

Mexico

  • Provide exceptional customer service by promptly addressing and resolving customer inquiries and concerns.
  • Maintain a positive and professional demeanor while interacting with customers via phone, email, and chat.
  • Ensure customer satisfaction by following up on issues and providing timely updates.

They focus on assisting customers in saving time and money when purchasing commercial kitchen equipment and supplies by offering a customer-centric shopping experience. They are seeking a Customer Service Representative to collaborate effectively with their sales team and e-commerce store.

US

  • Complete an array of data entry tasks for client submissions, ensuring database records are accurate and current.
  • Provide high-quality customer service in both Spanish and English via phone and email.
  • Independently manage workload to meet deadlines and support team goals.

CCOF advances organic agriculture for a healthy world. They advocate for organic policies, support organic growth through education and grants, and provide organic certification. CCOF is a nonprofit organization governed by the people who grow and make our food and they have roots that span the breadth of North America.

$39,304–$58,566/yr
Canada

  • Communicate directly with Ground News subscribers across web, mobile, browser extension, and newsletter products.
  • Respond with clarity, empathy, and accuracy; even when questions touch on complex or sensitive political topics.
  • Identify patterns, bugs, and recurring pain points, and document and communicate actionable insights to Product and Engineering.

Ground News is a platform that helps compare news sources and break free from algorithms. They offer a news comparison platform to engage with news beyond filter bubbles and are supported by readers who pay for a subscription.

North America

  • Communicate with customers via email, chat, and video calls to answer questions and resolve issues.
  • Learn our product inside and out to help users find solutions and make the most of key features.
  • Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.

Amplemarket is an AI-powered sales platform helping B2B companies generate more opportunities. They are a fast-growing startup backed by Y Combinator, powering sales teams at companies like Deel, Moveworks, H1, and Vanta.

4w PTO

  • Handle incoming calls, emails and tickets from merchants and partners and prioritise work to meet SLAs.
  • Provide telephone and written support for card payment terminals and ATMs, including guidance during merchant interactions.
  • Support installation requests and terminal exchanges, coordinate logistics with vendors and diagnose technical inquiries.

Sutherland is a global leader in digital transformation and world-class customer service. They are the driving force behind today’s experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries.

Latin America

  • Run the daily operating rhythm: priorities, handoffs, accountability, and follow-through in Slack
  • Ensure coverage is working across phones, texts, and email tickets throughout the day (with the team)
  • Handle escalations and customer happiness: resolve higher-stakes issues and protect trust

They are an established U.S.-based home services company with a fully remote operations team. They run a fast-moving, systems-driven environment with high accountability and high visibility.

LATAM

  • Act as the first point of contact for company clients.
  • Resolve complaints and prevent additional issues by improving processes.
  • Build & maintain a good relationship with assigned carriers based on trust and respect.

Bobtail aims to increase happiness by eliminating inefficiencies in the supply chain, envisioning a supply chain without friction, fraud, waste, and abuse. They value teams, collaboration, communication, iteration, experimentation, and mental health, encouraging a proactive and solutions-oriented approach.

$18–$20/hr
US

  • Support students in navigating state-specific Pharmacy Technician licensing requirements.
  • Provide timely support to our students successfully resolving inquiries using Front/HubSpot.
  • Work 1:1 with students to help them stay on-track academically, meeting all requirements for graduation

Stepful offers affordable, online, instructor-led, and AI-supported programs that help learners launch high-demand healthcare careers. They partner with healthcare institutions to build talent pipelines. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp.

Asia

  • Manage inbound inquiries from prospective parents.
  • Guide parents to appropriate campuses and programs.
  • Serve as the first point of contact for interested families.

Guidepost Global Education (GGE) is a premier education provider committed to maximizing each child's potential. They operate a large Montessori network with over 100 schools across the US and Asia and cultivate a supportive environment for educators.

Turkey

  • Manage executive schedules and communications
  • Facilitate communication between executives and stakeholders
  • Assist in project planning and execution

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

US 3w PTO

  • Provides friendly, expedient, competent and professional customer service to members via telephone and/or written correspondence.
  • Cross-sells Credit Union products and services.
  • Supports a sales and service environment focused on the credit union’s mission, vision and core values.

Grow Financial Federal Credit Union provides financial services to its members. They have 600 team members and are dedicated to a diverse, collaborative culture where you can grow personally and professionally.

Europe

  • Ensures that customers quickly and easily receive a replacement vehicle.
  • Processes orders from insurance and roadside assistance companies via email or phone.
  • Creates orders and reserves requested vehicles.

SIXT is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. They offer a mobility platform that combines car rental, car sharing, ride services, and car subscription, giving customers access to a large fleet of vehicles and services.